Product & Design 3 min read
Design futures 2: Personalization and the new product canvas
We are living through a time of rapid change which is having a fundamental impact on how we experience and…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
We are living through a time of rapid change which is having a fundamental impact on how we experience and…
Product & Design 5 min read
Eight days. That’s how long it took Josh Pigford to build and launch the foundation of what, in six months,…
Product & Design 4 min read
It’s easy to forget but the internet is a comparatively young medium and we are only scratching at the surface…
Product & Design 5 min read
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…
Engineering 14 min watch
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Sales 4 min read
Remember a time, in the not too distant past, when people bought software without trying it first? It’s a time…
News & Updates 4 min read
Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…
Product & Design 2 min read
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?