News & Updates 4 min read
Doubling down on content
After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 4 min read
After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Engagement 3 min read
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
News & Updates 5 min read
Nothing is ever perfect. There’s always room for improvement. Make every message count. Intercom is already the easiest way to track,…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Product & Design 3 min read
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…
Product & Design 2 min read
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
News & Updates 2 min read
Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you…
Customer Service 1 min read
The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…