Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in order to maintain value.
Here’s a short video we made based on the visualising feature creep post
Marketing 50 min listen
In our final instalment of S.H.O.P., we’re looking at how this year’s holiday shopping could impact retail for years to come.
Support 7 min read
What is a ticketing system, and is it the best way to offer customer support? Learn how we developed ticketing workflows to offer efficient support, while keeping it personal.
Scale by Intercom 6 min read
When it comes to building a strong support experience, Chris Jewitt, Customer Success Manager at Klaus, notes that the key is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve.
