Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in order to maintain value.
Here’s a short video we made based on the visualising feature creep post
Growth 20 min read
Great onboarding is critical for every stage of a customer’s lifecycle – from first-use to activation to longer term engagement. Learn how to craft a comprehensive onboarding strategy for your business.
Product & Design 46 min listen
In the sixth episode of Intercom on Product, co-founder Des Traynor and SVP of Product Paul Adams discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Growth 13 min read
For SaaS companies, deciding where you are on the price spectrum determines the sort of customers you plan to target, your route to market, and the most effective sales process.
