Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in order to maintain value.
Here’s a short video we made based on the visualising feature creep post
Growth 30 min listen
Inside Intercom hears from Miro co-founder and CEO Andrey Khusid about the future of distributed teamwork and the challenge of scaling a business across continents and timezones.
Sales 8 min read
Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers. And delivering on that promise requires making critical choices – from what their mission is to how they work.
Support 7 min read
One of the unavoidable realities of working in customer support is having to deal with people who are upset. Learning how to handle these situations will help you not only defuse angry customers but also keep your cool.
