The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 10, 2014 31 min

The future product canvas

Published Dec 23, 2013 7 min

Designing features using Job Stories

Published Dec 18, 2013 6 min

How Mention Increased Activation Rate by 50%

Published Dec 17, 2013 8 min

Product strategy in 7 minutes

Published Dec 4, 2013 4 min

Iterative Improvement Is No Substitute For Creativity

Published Oct 23, 2013 4 min

How to Educate & Persuade Customers

Published Oct 21, 2013 2 min

The right type of revenue

Published Oct 14, 2013 4 min

How to launch with a validated idea

Published Oct 9, 2013 6 min

How to hire designers

Craigslist_&_Color_Logos

Published Oct 7, 2013 32 min

Improve your messaging in 2 minutes