Customer Service 3 min read
Customer Support: Always Easy, Never Necessary
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
Customer Service 2 min read
Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about…
Product & Design 14 min read
We talked to Andy Budd about the role of design in startups, the difference between designers and stylists, and the…
Customer Service 2 min read
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Product & Design 4 min read
All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the…
Product & Design 1 min watch
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 4 min read
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design 7 min read
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…