The Intercom Blog

Published Sep 21, 2023 25 min

Leonard Berry and the eternal pursuit of service excellence

Published Sep 19, 2023 10 min

Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

Published Sep 11, 2023 4 min

Response Time: Vol. 13

Published Sep 7, 2023 45 min

Shopify UX Director Elizabeth McGuane on why design should start with words

Published Sep 5, 2023 64 min

Improving support quality while embracing AI: Strategies from Intercom and Klaus

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

Published Aug 29, 2023 9 min

Unlocking customer value with data: How we developed the Customer Milestones Framework

Published Aug 28, 2023 3 min

Response Time: Vol. 12