The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jul 6, 2023 20 min

Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

Can chatbots crack a joke? Joe Toplyn

Published Jul 3, 2023 5 min

Response Time: Vol. 10

Response Time Vol. 10

Published Jun 29, 2023 12 min

Becoming Fin: The story behind the name of our AI chatbot

For the past months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.

Published Jun 27, 2023 5 min

How do your customers feel about AI chatbots?

Attitudes to AI chatbots

Published Jun 22, 2023 40 min

Adapting to the AI revolution in CS: Discussing our 2023 AI report

State of AI in Customer Service 2023

Published Jun 19, 2023 3 min

Response Time: Vol. 9

Response Time_Blog Hero_John Burns

Published Jun 15, 2023 21 min

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

Published Jun 14, 2023 3 min

Announcing ‘The State of AI in Customer Service: 2023 Report’

Published Jun 14, 2023 3 min

Why Intercom is supporting the Embroider Initiative to update Ember

Published Jun 13, 2023 8 min

Everything you need to know about Fin, the breakthrough AI bot transforming customer service