The Intercom Blog

Published Apr 19, 2023 7 min

Get ready for AI bots by optimizing your knowledge base

Published Apr 13, 2023 27 min

Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

Published Apr 11, 2023 4 min

Response Time: Vol. 4

Published Apr 6, 2023 15 min

The great differentiator: How fintech companies are prioritizing great customer service

Published Apr 5, 2023 4 min

Built for you: Articles Views, new Checklists features, and more

Published Apr 5, 2023 7 min

Is your support team encountering these 5 challenges? It could be a workload management problem

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Published Mar 29, 2023 3 min

3 takeaways from the Customer Service Quality Benchmark Report 2023

Published Mar 27, 2023 4 min

Response Time: Vol. 3

Published Mar 23, 2023 27 min

CX expert Jon Picoult on shaping memories, not just experiences