Customer Engagement 11 min read
How to use in-app messaging to retain your best customers
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 28 min listen
G2’s CMO Amanda Malko on the latest trends in software buying
The typical software selling strategy is dead. In a market where there is less and less time to influence customers’ decisions, can customer marketing help companies get ahead?
News & Updates 9 min read
Introducing Intercom SMS: Connect, engage, and activate with two-way SMS
For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
News & Updates 4 min read
Announcing new next-generation bot capabilities to uplevel your automated support
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
Product & Design 7 min read
Solving for complex onboarding: Paving a path to value for your customers
Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.
Engineering 3 min read
Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom
Intercom is excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering course.
Growth 3 min read
What is a sales-qualified lead (SQL)?
A sales-qualified lead (SQL) is a vetted prospect (or qualified sales lead) who has indicated through a series of actions that they have a high probability of converting.
Growth 3 min read
What is a push notification?
A push notification is a short communication sent directly to users as a pop-up message. They can appear on mobile devices and on computer browsers.
Growth 2 min read
What is tiered support?
Tiered support is a customer service system that is organized by different distinct levels (or tiers) to ensure support issues are handled strategically and efficiently.