The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 24, 2023 10 min

Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

Messenger vision hero (1)

Published Jan 18, 2023 34 min

The future of learning: Meet the edtech companies leading the way

The future of learning: Meet the edtech companies leading the way

Published Jan 18, 2023 4 min

A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

Published Jan 17, 2023 6 min

Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

Intercom Product Principles - Be Technically Conservative 2x

Published Jan 11, 2023 16 min

MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth

Published Jan 5, 2023 24 min

CX expert Bill Price on creating frictionless customer experiences

Published Dec 28, 2022 9 min

2022 on Inside Intercom

2022 on Inside Intercom

Published Dec 22, 2022 3 min

Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

G2 Winter Reports

Published Dec 20, 2022 30 min

2022 in review: Highlights from this year’s best conversations

Published Dec 15, 2022 22 min

Venture capitalist Harry Stebbings on getting into venture