The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 14, 2022 8 min

Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets

Built For You series of product announcements

Published Dec 14, 2022 5 min

How do customers want to talk to businesses? Our new survey reveals what you need to know

How do customers want to talk to businesses? Our new survey reveals what you need to know

Published Dec 9, 2022 50 min

Intercom on Product: How ChatGPT changed everything

Published Dec 6, 2022 6 min

Intercom’s product principles: Creating personal products by design

Deliver outcomes (1)

Published Dec 1, 2022 15 min

Intercom’s Product Principles: Building solutions that fit the bill

Published Nov 30, 2022 5 min

Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Built For You series of product announcements

Published Nov 30, 2022 19 min

Reaccelerate: Finding new engines of growth in your business

Published Nov 23, 2022 32 min

ProfitWell founder Patrick Campbell on life after acquisition

Published Nov 22, 2022 14 min

Automated customer service: Support your customers more efficiently and effectively

Automated customer service: Support your customers more efficiently and effectively

Published Nov 17, 2022 24 min

Chili Piper’s co-founder Alina Vandenberghe on bootstrapping your way to success