The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 4, 2022 4 min

Built for you: New channels of communication, improved reporting, and much more

Built For You series of product announcements

Published Apr 28, 2022 26 min

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Published Apr 26, 2022 2 min

Welcoming our newest board member to Intercom

Welcoming our newest board member to Intercom

Published Apr 26, 2022 8 min

5 quick ways to improve your e-commerce customer experience

5 quick ways to improve your e-commerce customer experience

Published Apr 21, 2022 26 min

Dialing it up: The evolution of phone support

Published Apr 20, 2022 7 min

Intercom’s product principles: Following design fundamentals to leave space for innovation

product principles Following design fundamentals hero

Published Apr 14, 2022 2 min

Welcoming our new Chief People Officer and other senior leaders

Welcoming our new Chief People Officer and other senior leaders

Published Apr 13, 2022 9 min

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Klaus Report 2022

Published Apr 12, 2022 9 min

Best practices for designing effective and engaging surveys

Published Apr 7, 2022 26 min

Oracle’s Catherine Blackmore on the evolution of customer success