The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 21, 2021 12 min

2021 on Inside Intercom

Inside Intercom Review of the Year

Published Dec 21, 2021 34 min

2021 in conversation: Learnings from the podcast

Published Dec 16, 2021 31 min

Andrew Chen on how tech’s giants drive growth with network effects

Published Dec 14, 2021 7 min

Don’t tell me you miss me: 3 better approaches to user retention

user retention with these 3 approaches

Published Dec 10, 2021 6 min

Revealed: How supply chain issues are affecting customers and support teams this holiday season

Published Dec 9, 2021 5 min

Introducing Intercom’s Regional Data Hosting program

european data hosting

Published Dec 9, 2021 15 min

The story behind the chirp: Intercom’s notification sound

Published Dec 8, 2021 7 min

Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design

interaction design

Published Dec 7, 2021 4 min

Announcing our new real-time dashboard: Monitor your most important metrics in one place

real-time reporting dashboard (1)

Published Dec 7, 2021 9 min

Ready to scale your customer service offering? Ask these 3 questions first

Scaling customer service ask these 3 questions