Customer Service 10 min read
The support leader’s guide to personal, efficient human support
Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 10 min read
Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.
Customer Service 9 min read
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
Customer Engagement 30 min listen
CX pioneer Jeanne Bliss chats to Dee Reddy about what it takes to create a legacy of sustainable, customer-centric business.
News & Updates 3 min read
We are proud to announce that Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their obligations as we store and process data relating to health in a manner consistent with HIPAA standards.
Customer Service 14 min read
Scale your support without scaling your costs – empower customers to self-serve and provide them with the fast answers they need, when they need them.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Product & Design 30 min listen
In our third installment of Built For You, our cross-functional panel discuss conversation topics and custom reports.
Customer Service 7 min read
Jean-Bernard Baptiste, Senior Manager of Customer Support at HubSpot, explains why creating value for your customers is the key to growing your business.
Customer Service 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.