The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 14, 2021 5 min

7 proven techniques for writing a great problem statement

Intercom illustration by Harry Woodgate

Published Sep 8, 2021 39 min

Webflow’s Maggie Hott on building a scalable sales team from the ground up

Published Sep 8, 2021 11 min

Tactics to stay ahead of the curve and boost efficiency with proactive support

Tactics to stay ahead of the curve with proactive support hero image

Published Sep 7, 2021 7 min

Give your support team more input with this decision-making framework

Published Sep 2, 2021 16 min

Meet the team: Intercom’s PMMs discuss our approach to product marketing

Published Sep 1, 2021 8 min

Keeping the market in mind: What makes product marketing successful at Intercom?

Published Aug 31, 2021 5 min

Announcing multichannel transactional messaging: Make sure your customers get the message

Published Aug 26, 2021 22 min

A decade in the making: An oral history of Intercom’s first 10 years

Published Aug 25, 2021 6 min

Built for you: Improved reporting, integrations, mobile experience, and more

Built for you hero image

Published Aug 25, 2021 11 min

Intercom turns 10: Highlights from our first decade

Intercom 10th Anniversary