The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 3, 2021 6 min

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Better alerting strategy intercom

Published Nov 2, 2021 7 min

People leave managers, not companies – 4 ways to better support your team

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch

Published Oct 27, 2021 19 min

Leandra Fishman on driving revenue through stronger customer relationships

Published Oct 26, 2021 6 min

Building a sales team in a high-growth environment

building a sales team (1)

Published Oct 25, 2021 1 min

Meet the Intercom team at Web Summit 2021

Intercom at Web Summit (1)

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Published Oct 20, 2021 4 min

Foundations to build on: Intercom’s principles for building product

R&DPrinciples

Published Oct 19, 2021 13 min

Customer engagement: 5 best practices and 6 examples of effective messages

Customer Engagement

Published Oct 18, 2021 7 min

What metrics are the most important for your product?

product metrics