The Intercom Blog

Published Mar 2, 2021 6 min

Intentions matter: How to uncover the why behind customer questions

Delivering great customer support means getting to the root cause behind customer conversations. Here's how to understand what your customers are really asking.

Paulina Welnic

Published Feb 25, 2021 30 min

CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Published Feb 24, 2021 6 min

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Published Feb 18, 2021 30 min

Lessons learned on leadership with Karen Peacock and Leandra Fishman

Published Feb 16, 2021 9 min

How to “steal like a designer” and boost creativity

Published Feb 11, 2021 33 min

Intercom on Product: the siren call of innovation

Published Feb 10, 2021 10 min

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

Published Feb 4, 2021 35 min

Norman Crowley on uncovering the business opportunities in tackling climate change

Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Published Jan 28, 2021 44 min

Code for America’s Amanda Renteria on defining the citizen experience