The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 31, 2021 10 min

The support leader’s guide to personal, efficient human support

human support hero

Published Mar 29, 2021 9 min

Enhance your answers – how to handle frequently asked questions

Published Mar 25, 2021 30 min

CX pioneer Jeanne Bliss on building customer-centric businesses

Published Mar 25, 2021 3 min

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom HIPAA

Published Mar 24, 2021 15 min

The support leader’s guide to scaling smarter with self-serve support

self-serve customer support

Published Mar 23, 2021 6 min

Customizing the customer experience: How Grover boosted the power of their support with custom apps

Grover custom apps blog hero

Published Mar 18, 2021 30 min

Built for you: Behind conversation topics and custom reports

Published Mar 17, 2021 8 min

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

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Published Mar 16, 2021 11 min

The support leader’s guide to proactive support: Provide help before it’s needed

Published Mar 11, 2021 40 min

Later’s Farhan Virji on adapting B2C support strategies for B2B teams