The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 2, 2021 7 min

Tackling the problem: A simple three-part framework to align your team’s efforts

team alignment framework

Published Jun 1, 2021 10 min

The biggest challenges facing support teams right now (and how to solve them)

The 4 biggest challenges facing support teams right now

Published May 25, 2021 11 min

How the pandemic has changed customer support forever

Published May 20, 2021 35 min

Conversations with friends: 6 highlights from behind the mic

Published May 19, 2021 7 min

Core responsibility: How we scaled our core technologies team

How we built our Core Technologies team

Published May 18, 2021 4 min

Conversational support is business critical – insights from Forrester research

Conversational support is business critical – insights from Forrester research

Published May 13, 2021 36 min

Gong’s Linda Lin on customer success strategies for moving upmarket

Published May 12, 2021 9 min

Building high-performing teams through continuous improvement

Building high-performing teams

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Built for you hero image

Published May 11, 2021 7 min

Cutting the cord on inappropriate customer conversations