The Intercom Blog

Published Dec 9, 2020 45 min

Lessons from the boardroom: Karen Peacock on leadership

Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.

Davin O'Dwyer

Published Dec 8, 2020 13 min

Help desk metrics: Elevate your customer support with the right insights

Published Dec 4, 2020 45 min

One-stop S.H.O.P.

Published Dec 3, 2020 36 min

Built for You: Making of Series

Published Dec 2, 2020 1 min

The importance of process: How we scale sustainable engineering processes at Intercom

Published Dec 1, 2020 7 min

Improve your user onboarding with Jobs-to-be-Done insights

Published Nov 27, 2020 50 min

S.H.O.P.: Learning from the Present

Published Nov 24, 2020 7 min

Quality and consistency: Best practices for building a strong, scalable support experience

Published Nov 18, 2020 45 min

S.H.O.P.: Making the move Online

Published Nov 18, 2020 6 min

Transforming customer support with automation: Key trends and challenges for support leaders