The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 29, 2021 9 min

Enhance your answers – how to handle frequently asked questions

Published Mar 25, 2021 30 min

CX pioneer Jeanne Bliss on building customer-centric businesses

Published Mar 25, 2021 3 min

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom HIPAA

Published Mar 24, 2021 15 min

The support leader’s guide to scaling smarter with self-serve support

self-serve customer support

Published Mar 23, 2021 6 min

Customizing the customer experience: How Grover boosted the power of their support with custom apps

Grover custom apps blog hero

Published Mar 18, 2021 30 min

Built for you: Behind conversation topics and custom reports

Published Mar 17, 2021 8 min

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Hero image for "Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences"

Published Mar 16, 2021 11 min

The support leader’s guide to proactive support: Provide help before it’s needed

Published Mar 11, 2021 40 min

Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Published Mar 10, 2021 9 min

5 strategies to help you avoid burnout at work