The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 10, 2021 10 min

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

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Published Feb 4, 2021 35 min

Norman Crowley on uncovering the business opportunities in tackling climate change

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Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Beyond CSAT: How customer satisfaction metrics are changing

Published Jan 28, 2021 44 min

Code for America’s Amanda Renteria on defining the citizen experience

Published Jan 27, 2021 7 min

Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Hero image: Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Published Jan 26, 2021 7 min

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Published Jan 20, 2021 7 min

Give your customers best practices, not just FAQs

Published Jan 19, 2021 11 min

Tackling complex design debt: A three-step framework

Tackling Tech Debt: A Three Step Framework

Published Jan 17, 2021 4 min

Employee Spotlight: Serena Fritsch

Employee Spotlight - Serena Fritsch (1)

Published Jan 14, 2021 41 min

Productboard founder and CEO Hubert Palan on mastering product strategy