The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 17, 2020 40 min

Blind co-founder Kyum Kim on the hidden power of anonymity

Is online anonymity a positive or negative force in the world? Blind co-founder Kyum Kim joins us on Inside Intercom to discuss the implications of anonymity in the workforce and at large.

Dee Reddy

Published Sep 15, 2020 7 min

Announcing Series: Intercom’s powerful new visual campaign builder

Published Sep 15, 2020 7 min

PREACH: A tone of voice framework for customer support

Measuring tone of voice in customer support

Published Sep 10, 2020 35 min

The appliance of science: Mark Roberge’s formula for scaling

Published Sep 8, 2020 6 min

Sweating the details: Designing improvements to our product navigation

Published Sep 3, 2020 35 min

Built for You: How customer feedback informs what we ship

Published Sep 1, 2020 8 min

The art of the customer follow-up and delightful customer service

Published Aug 28, 2020 7 min

Four steps to building engaged engineering teams

Published Aug 27, 2020 32 min

Subscribing to the future with Zuora’s Carl Gold

Published Aug 26, 2020 9 min

The future of support: 5 key trends shaping customer service