The Intercom Blog

Published Aug 13, 2020 7 min

Boost your support efficiency with Intercom’s new workflows

The latest features in Intercom have greatly improved our Support team's efficiency and ability to tackle gnarly customer questions. Here are the results we've seen.

Juci Kulloi Ryan Steinberg

Published Aug 12, 2020 10 min

No more compromises: Announcing 20+ new features to supercharge your customer support

Published Aug 10, 2020 5 min

Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Published Aug 6, 2020 30 min

Prashanth Chandrasekar on writing the script of the future

Published Aug 5, 2020 7 min

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Published Aug 4, 2020 2 min

Meet Dan Griggs, Intercom’s first CFO

Published Jul 30, 2020 32 min

Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

Published Jul 29, 2020 5 min

Storytelling is great, but is it enough?

Published Jul 28, 2020 8 min

Your next wave of growth will come from conversational relationships

Published Jul 23, 2020 30 min

Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools