Customer Service 4 min read
Working across land and sea: Tips for remote communication
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Product & Design 42 min listen
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.
Product & Design 10 min read
Applying and interviewing for a job can be a daunting experience, so we’re demystifying the process by explaining exactly how we go about hiring designers, from the initial application to the interview process.
Product & Design 46 min listen
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.
Customer Service 5 min read
Today we’re introducing Resolution Bot – the next generation of our intelligent support chatbot. With Resolution Bot, you can deliver immediate resolutions to your customers and immediate value to your support team.
News & Updates 3 min read
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Learn how Hostinger found success with Intercom.
Product & Design 32 min listen
Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Engineering 15 min read
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.