The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 1, 2020 8 min

The art of the customer follow-up and delightful customer service

Customer Follow Up

Published Aug 28, 2020 7 min

Four steps to building engaged engineering teams

Engaged engineering teams

Published Aug 27, 2020 32 min

Subscribing to the future with Zuora’s Carl Gold

Published Aug 26, 2020 9 min

The future of support: 5 key trends shaping customer service

Top 5 Customer Service Trends for 2021

Published Aug 25, 2020 32 min

Intercom on Product: Meet your marketer

Intercom on Product Episode 11

Published Aug 25, 2020 7 min

Conversational design for better products

Conversational design for better products

Published Aug 20, 2020 32 min

Tech philosopher Alex Wolf on designing harmonious technology

Published Aug 19, 2020 10 min

Take back your time: How to unlock the hidden value in your calendar

The magic of calendar management

Published Aug 18, 2020 6 min

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Published Aug 17, 2020 5 min

Not investing in localization is costing you more than you think

Hero image - language translation and localization