The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 19, 2018 10 min

2018 on Inside Intercom

It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.

Davin O'Dwyer Fiona Lee

Published Dec 13, 2018 20 min

How our sales team helped reboot our educational videos

Published Dec 13, 2018 30 min

Facebook Workplace’s Julien Codorniou on turning companies into communities

Published Dec 11, 2018 7 min

How B2C companies are using live chat to drive sales and offer a personalized customer experience

Published Dec 10, 2018 13 min

How to leverage in-app marketing to grow your business in 2023

Published Dec 7, 2018 2 min

Karen Peacock on growing Intercom from 350 to 600 people

Published Dec 6, 2018 30 min

Ambient Strategy’s April Dunford on what marketers get wrong about positioning

Published Dec 5, 2018 13 min

Building for everyone: How we made the Intercom Messenger accessible

Published Dec 4, 2018 1 min

Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom

Published Dec 4, 2018 5 min