The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 4 min read
When it comes to capturing people’s attention, there is nothing quite as effective as video, and for salespeople, capturing the attention of potential customers is key to success.
Product & Design 25 min read
Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.
Engineering 3 min read
Intercom is proud to announce that we have passed our recent SOC 2 audit and have been awarded a SOC2 Type 2 report covering “Security and Availability Principles”
News & Updates 5 min read
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.
News & Updates 5 min read
In the past month, we have released 7 new sophisticated features that help you experiment, measure impact and give your leads and customers a targeted, on-brand experience.
Product & Design 35 min listen
Jake Knapp is a UX designer and author best known for creating the design sprint process at Google. He explains how the powerful framework behind design sprints can be applied to our everyday work.
Sales 3 min read
Our new revenue and sales team performance reports give marketing and sales teams instant visibility into how using Intercom has a positive impact on their business.
News & Updates 1 min read
Messaging has fundamentally changed how businesses and customers communicate and now we believe we’re on the cusp of another change. On October 11th, we’ll share our vision for the next chapter in business growth.
Customer Engagement 37 min listen
Marketing and sales may employ different tactics, but their goal should be singular: help the company sell its product. We discuss how sales and marketing should work together to form a single revenue plan.
