We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
Growth 2 min read
Customer experience management is a system of marketing strategies and technologies focused on customer engagement, satisfaction, loyalty, and advocacy.
Growth 7 min read
Customer experience (CX) refers to the holistic results of every interaction a customer has with your brand.
Support 27 min listen
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Marketing 8 min read
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Marketing 8 min read
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
Marketing 30 min listen
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Scale by Intercom 7 min read
Support leaders are seeing higher customer expectations than ever before. Here are five ways you can meet them.
Scale by Intercom 30 min listen
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
News & Updates 1 min read
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.
