Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.
Scale by Intercom 30 min listen
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom’s Bobby Stapleton to discuss.
Scale by Intercom 9 min read
Customer expectations are rising, but is your team adapting to meet them? We talked to support leaders from HubSpot, Stripe, and Productboard to learn how they’re bridging the customer expectation gap.
Support 11 min read
Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.
Scale by Intercom 6 min read
Today’s customers won’t settle for a “good enough” support experience. That’s why we’re investing in a more personal and more efficient approach – with conversational support.
Support 27 min listen
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Support 8 min read
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full…
Sales 8 min read
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Product & Design 5 min read
If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…
Support 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…