Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Support 8 min read
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full…
Sales 8 min read
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Product & Design 5 min read
If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…
Support 3 min read
Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…
Support 2 min read
Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about…
Support 5 min read
Zappos are held up on a pedestal for a very good reason. There are very few companies who have built…
Product & Design 5 min read
Advising any business is hard. I’m hesitant to do it. It’s all too easy to give bad advice, which steers…