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    • Featured in Latest Articles

      How can Spotify Wrapped help your team promote their successes?

      Support-ify Wrapped: How can support teams make their numbers pop?

      Niamh O'Connor

      Senior Editor, Intercom

      Niamh O'Connor
    • Editors picks

      • Time to switch: Your step-by-step guide to adopting a new customer service platform

      • Response Time: Vol. 19

      • Make every call count: The evolution of phone support

      • Introducing Intercom Phone: Calls and conversations all in one place

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

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  • Customer Service
    • Featured in Customer Service

      Braving busy holidays: Reduce customer service stress with automation and AI

      Leanne Harte

      Senior Customer Support Manager, Intercom

      Leanne Harte
    • Editors picks

      • Time to switch: Your step-by-step guide to adopting a new customer service platform

      • How are customer service metrics changing in the age of AI?

      • How AI is creating support roles, not taking them

      • To AI or not to AI? The support leader’s dilemma

      • Making tickets personal: How ticketing systems are evolving for next-gen support

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  • AI & Automation
    • Featured in AI & Automation

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      • Intercom on Product: Product strategy in the age of AI

      • Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns

      • Learn how AI can unlock productivity, according to AI founder Andrew Louder

      • AI-powered UI (aka “Return of the Chat”)

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  • Customer Engagement
    • Featured in Customer Engagement

      4 ways to personalize your marketing messaging and boost engagement

      4 ways to personalize your marketing messaging and boost engagement

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack for 2023

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • Emojis mean business: The characters transforming business messaging

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  • Product & Design
    • Featured in Product & Design

      Angel investor Christoph Janz on finding the right opportunities in AI

      All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Shopify UX Director Elizabeth McGuane on why design should start with words

      • Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

      • Intercom on Product: Product strategy in the age of AI

      • Unlocking customer value with data: How we developed the Customer Milestones Framework

      • AI-powered UI (aka “Return of the Chat”)

      • See all articles
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  • Engineering
    • Featured in Engineering

      Understanding AI

      Understanding AI: How we taught computers natural language

      Cathal Horan

      Senior Machine Learning Engineer, Intercom

      Cathal Horan
    • Editors picks

      • Managing high availability at Intercom

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom Phone launch post

      Introducing Intercom Phone: Calls and conversations all in one place

      Gus Aldaya

      Senior Product Marketing Manager, Intercom

      Gus Aldaya
    • Editors picks

      • Announcing ‘The State of AI in Customer Service: 2023 Report’

      • Everything you need to know about Fin, the breakthrough AI bot transforming customer service

      • AI trends that are giving support leaders a competitive advantage

      • Questions about our new AI chatbot, Fin? Here’s everything you need to know

      • Introducing Workflows – the mission control center for customer service automations

      • See all articles
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      • Listen to our podcasts

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  • Podcasts
    • Make every call count: the evolution of phone support

      Customer Service 30 min listen

      Make every call count: The evolution of phone support

    • Angel investor Christoph Janz on finding the right opportunities in AI

      AI & Automation 31 min watch

      All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

    • CS expert Jo Causon on reviving UK's customer satisfaction rates

      Customer Service 20 min watch

      Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    • See all podcasts
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  • About Intercom

design inspiration

How to “steal like a designer” and boost creativity
Product & Design 8 min read

How to “steal like a designer” and boost creativity

Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?

Daria Vorontsova

Former Product Designer, Intercom

Daria Vorontsova

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