The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

what goes into pricing and packaging

Published May 20, 2026 8 min

How we develop pricing and packaging at Fin

At Fin, pricing and packaging must balance the needs and wants of our customers and our broader vision. Here's how we do it.

Published May 19, 2026 13 min

Ready for your busiest day: How we scale

Published May 18, 2026 5 min

Agents can do the work

AI is ready. Organizations are not.

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 13, 2026 20 min

The ultimate guide to knowledge management for your Sales Agent

Managing knowledge for your Sales Agent

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Outcome-based pricing for Fin for Sales

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce