Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      What is customer support_ Defining customer support in 2023

      Defining customer support in 2023: Why it’s key to your long-term success

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Customer support just got smarter: A closer look into our new ChatGPT-powered bot

      • Questions about our new AI chatbot, Fin? Catch up with our webinar Q&A

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Response Time: Vol. 3

      • How AI will change the nature of customer service work

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      How AI will change the nature of customer service work

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • 3 takeaways from the Customer Service Quality Benchmark Report 2023

      • Defining customer support in 2023: Why it’s key to your long-term success

      • Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Why you need a customer support operations team

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      Customer retention strategies: 5 best practices & 6 strategies for low churn

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom AI bot

      Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Announcing ‘The Intercom Customer Service Trends Report for 2023’

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • ​​Customer support just got smarter: A closer look into our newest GPT-powered bot

      News & Updates 59 min watch

      Customer support just got smarter: A closer look into our new ChatGPT-powered bot

    • CX expert Jon Picoult on shaping memories, not just experiences

      Customer Service 27 min watch

      CX expert Jon Picoult on shaping memories, not just experiences

    • Meet Intercom's new AI chatbot Fin

      Customer Service 25 min watch

      Conversation starter: A chat about our groundbreaking new AI chatbot

    • See all podcasts
Explore More
  • Books & Guides
  • AI and Automation
  • Intercom for Enterprise
  • Intercom on Product

Follow us

  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

guide

Customer Service 2 min read

Announcing ‘The Intercom Customer Support Trends Report for 2022’

Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’

Zara Burke

Principal Editor, Intercom

Zara Burke

Customer Service 1 min read

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.

Zara Burke

Principal Editor, Intercom

Zara Burke
Conversational support is business critical – insights from Forrester research

News & Updates 4 min read

Conversational support is business critical – insights from Forrester research

Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Customer Service 1 min read

Announcing ‘The Ultimate Guide to Conversational Support’

Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.

Zara Burke

Principal Editor, Intercom

Zara Burke
2021 customer support report

Customer Service 2 min read

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today.

Zara Burke

Principal Editor, Intercom

Zara Burke
Conversational support funnel guide

Customer Service 1 min read

Announcing the Conversational Support Funnel Starter Kit

Want to provide personal, efficient support to customers, at internet scale? The Conversational Support Funnel Starter Kit outlines the perfect framework.

Zara Burke

Principal Editor, Intercom

Zara Burke
Download The Complete Guide to Using Chatbots for Sales

News & Updates 1 min read

Announcing The Complete Guide to Using Chatbots for Sales

The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Our new guide walks you through the fundamentals of using chatbots to acquire, qualify and convert leads.

Courtney Chuang

Former Senior Editor, Intercom

Courtney Chuang
Real-Time Sales Starter Kit

Sales 1 min read

The Beginner’s Guide to Real-Time Sales: get started with the future of selling

In an on-demand world where customers can research, buy and sell everything they want with just a few clicks, modern prospects expect a real-time buying experience.

Stan Massueras

VP Business Development and Partnerships, Intercom

Stan Massueras

News & Updates 1 min read

Reduce your churn with a retention messaging strategy

A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The…

Geoffrey Keating

Former Senior Editor, Intercom

Geoffrey Keating

Sales 1 min read

Announcing the starter kit for sales live chat

At Intercom, we’ve spent years learning first hand the benefits – and challenges – of making it incredibly easy to…

Sara Yin

Former Senior Editor, Intercom

Sara Yin
See more posts

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Products
  • Outbound Messages
  • Team Inbox
  • Help Center Articles
Use Cases
  • Lead generation
  • Customer engagement
  • Customer support
Follow us
  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top