The Intercom Blog

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

As AI agents deflect more and more customer conversations, support teams are being thrown straight into the de… Read more

Liam Geraghty

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Jul 9, 2025 6 min

Notes from a product design vibe coding hackathon

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published Jun 16, 2025 4 min

Response Time: Vol. 46

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published May 19, 2025 2 min

Response Time: Vol. 45

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools