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    • Featured in Latest Articles

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Our grand experiment with GPT and generative AI

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Introducing Checklists: The fastest way to turn signups into superusers

      • Reinventing our wheel: The vision behind Intercom’s redesigned Messenger

      • Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Support
    • Featured in Support

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

      • See all articles
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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • See all articles
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      • Listen to our podcasts

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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

      • See all articles
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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Support 30 min listen

      Our grand experiment with GPT and generative AI

    • Product & Design 22 min listen

      Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

    • Growth 34 min listen

      The future of learning: Meet the edtech companies leading the way

    • See all podcasts
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  • About Intercom

resolution bot

Built For You series of product announcements
News & Updates 4 min read

Built for you: Tooltips, new support languages, personalized posts, and much more

Our latest updates have been built to help you deliver the most personalized, contextual and convenient experience possible.

Mary Mooshian

Senior Product Marketing Manager at Intercom

Mary Mooshian
Built For You series of product announcements

News & Updates 3 min read

Built for you: New channels of communication, improved reporting, and much more

Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.

Priyanka Chaudhari

Product Marketing Manager, Intercom

Priyanka Chaudhari
Built for you hero image

News & Updates 4 min read

Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

We’re creating customizable features that will allow your marketing, sales, and support departments to flourish – improving the efficiency of your teams while also providing the most personalized engagement on the market to your customers.

LeighAnne Manwiller

Product Marketing Manager, Intercom

LeighAnne Manwiller
Built for you hero image

News & Updates 10 min read

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.

Nicole Garrison

Senior Product Marketing Manager, Intercom

Nicole Garrison

Engineering 12 min read

Building Resolution Bot: How to apply machine learning in product development

Building Machine Learning into viable products is a very different process than usual product development. Here are the key lessons we learned when we built Resolution Bot.

Fergal Reid

Director, Machine Learning, Intercom

Fergal Reid
Scaling your Customer Support Team

Support 7 min read

Key strategies to successfully scale your customer support team

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.

Bobby Stapleton

Senior Manager of Customer Support

Bobby Stapleton
train a chatbot

Support 7 min read

The 100 answer challenge: How our support team helped train Resolution Bot

We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.

Eric Fitzgerald

Online Community Manager, Intercom

Eric Fitzgerald

Leanne Harte

Senior Customer Support Manager, Intercom

Leanne Harte
Using chatbots for training

Support 5 min read

Chat with us: Training chatbots to have conversations with customers

Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.

Liam Keegan

Senior Lifecycle Marketing Manager, Intercom

Liam Keegan

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