Support
5 min read
How to train a conversational chatbot
Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.
resolution bot
Support 6 min read
Key strategies to successfully scale your customer support team
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
