We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.
Product & Design 12 min read
Building Machine Learning into viable products is a very different process than usual product development. Here are the key lessons we learned when we built Resolution Bot.
Support 7 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Support 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Support 5 min read
Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.
