The Intercom Blog

Published Aug 12, 2025 3 min

Announcing The AI Agent Blueprint

The pressure to adopt AI is real. The hard part is knowing where to start and how to scale. We just released T… Read more

Declan Ivory

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Jul 9, 2025 6 min

Notes from a product design vibe coding hackathon

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published Jun 16, 2025 4 min

Response Time: Vol. 46

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game