Use connected modular systems
We favor modular systems over bespoke optimizations. We reuse, evolve, and merge before creating something new.
Be opinionated by default, and flexible under the hood
We optimize our designs to feel simple and opinionated by default, but progressively reveal power and flexibility.
We favor established best practices and avoid overly complex, non-standard design patterns.
Make it feel personal
Our designs reflect that we’re connecting real people, not entries in a database.
What you ship is what matters
Our deliverable is not the design file. We take pride and ownership in what we ship.
Emmet Connolly, VP of Product Design
What our teammates are saying
“My priority in my career was about finding a place where I could learn and grow fast—Intercom is that place.”
“There is huge scope to learn and grow, no matter how experienced you are.”
“What still impresses me every day is that our people are thoughtful, deliberate, and principled when it comes to designing product.”