Join the team defining the AI era of customer experience
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A company built for extraordinary success
Who we are
Intercom was founded 14 years ago and became one of the fastest companies to grow from $1m to $50m ARR. Today, still founder-led, we are one of the largest private software companies in the world and the leader in the new category of AI Customer Agents.
Intercom aims to create extraordinary value for both employees and investors by tackling work worth trillions across service, sales, and success. We want to be a defining AI company—one people point to when they tell the story of this era. And we want to continue building a special company culture that shapes careers and stays with people long after they leave. We hold a very high bar, but for the particularly ambitious and brilliant, there are few better places to work.
If you want to work at the company leading the most important categories in this pivotal moment for technology, we'd love to talk.
We live by our 7 values
Success First
Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.
Incredibly High Standards
We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do.
Open Mindedness
We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate.
Resilience
We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change.
Impatience
52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work.
Positive and Optimistic
Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan.
Customer Obsessed
Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.
The ambition that sets us apart
Our Vision
Our vision: an AI Customer Agent
Fin started as a Customer Service Agent, and now we are pursuing the holy grail of customer experience—a seamless, personal, concierge experience across the entire customer journey.
AI Research
Cutting-edge AI research
The AI Group continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation, and publish their insights on our AI research blog.
Flagship Events
Hosting flagship events worldwide
We run flagship events worldwide—from Pioneer to AI meetups—bringing together the people building the next generation of AI products and customer experience.
Work with industry leaders rewriting the rules
Des Traynor
Chief Strategy Officer & co-founder
Des leads Intercom's R&D org and oversees its product strategy. Previously, he co-founded Exceptional, and was a UX designer for web apps. After helping lead Intercom’s shift from SaaS to AI, Des’s current focus is on helping other companies make the same transition.
Paul Adams
Chief Product Officer
Paul is Intercom's CPO and also oversees Marketing. Before that, he worked at Facebook, Google, Dyson, and in UX consulting. His current focus is on building mindshare and shaping the new way to market products in the AI era.
Fergal Reid
Chief AI Officer
Fergal specializes in navigating the space between 'what to build' and 'how to build it' for Data and ML products. With a PhD in machine learning, Fergal has a track record of building engineering and product teams, bringing successful ML products from first prototype to substantial business revenue.
Emmet Connolly
SVP Design
Emmet leads Design at Intercom. Before that, he co-founded and designed Android Wear and designed Google Flights. He’s focused on how to evolve and shape design in the AI era.
Benefits to support your best work
Health & wellness
- Comprehensive health, dental, and vision insurance for you and your dependents
- Employee Assistance Program with mental health support and counselling when you need it
- Income protection if illness or injury keeps you from work
- Life insurance coverage up to 4x your annual salary - at no cost to you
Family & time off
- Up to 26 weeks of fully paid leave for birthing parents
- 6-8 weeks of fully paid parental leave for non-birthing parents
- Flexible vacation policy - take the time you need to recharge
- Work from home support including setup
Financial future
- Company retirement plan with employer matching to help you build long-term wealth
- Ownership at Intercom through RSU stock grants - your success is our success
- Commuter benefits to make getting to the office easier
Six international offices. One global team.
Now is the time. Take your career to the next level.
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