It’s official: Fin is the best AI Agent on the market
In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
G2's AI Agent score
AI Customer Service
Deliver great customer support without hiring
Intercom helps small businesses deliver fast, reliable customer support without adding headcount. Answer questions automatically, manage every conversation in one inbox, and give customers the help they need — even if support isn’t your full-time job
Trusted by 25K+ Businesses
- Amazon
- Frame.io
- Coda
- Envoy
- Atlassian
- Anthropic
- Microsoft
- Clay
Do more with less: faster customer support without extra hires
Instant answers anytimeAI responds to and resolves questions 24/7 so customers aren’t left waiting — even outside business hours.
One inbox, all the channelsManage chat, email, slack, and social messages in one workspace, so every customer conversation is easy to manage.
Easy automationAutomate repetitive tasks so you can focus on helping customers, not managing processes.
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date."
"Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve."
"Game changing product for support ticket automation and proactive customer support."
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date."
"Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve."
"Game changing product for support ticket automation and proactive customer support."
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”