Human and AI customer support for gaming
Fin resolves 76% of queries on average, including locked accounts, ban appeals, and crash reports, and hands off the rest to your team with full context, so nothing gets lost between AI and humans.
Gaming teams
already using Intercom helpdesk and Fin AI Agent
We got probably 7,000 contacts within two days, just from people asking where their money is and what's the status of their withdrawal. Fin was able to pull up the customer's profile, check their recent withdrawals, and give a personalized update with an 80% deflection rate.”
Programming Fin to become “one of us” has helped answer complex rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction.”
In our industry, where things move fast and stakes are high, having instant, reliable support makes a real difference. It handles the day-to-day flow so our team can stay focused on VIPs, fraud checks, and the bigger picture.”
Resolves your most complex technical cases
Fin resolves 76% of queries on average, including hacked accounts, ban appeals, and missing in-game purchases. It investigates each player's account history and purchase record first, so the answer is accurate the first time.
Account recovery & security
Hacked and locked accounts, login recovery, email and in-game name changes, account linking.
Player behavior, bans & appeals
Penalty explanations, ban and mute appeals, chat and queue restrictions, player reports.
Technical issues & performance
Install and patch failures, crashes and error codes, connection and lag, anti-cheat problems.
Purchases, currency & refunds
Missing items, currency balances, refunds, unauthorized charges, spend history.
Your team never starts from zero
When Fin hands off a conversation, your team gets the full history attached: every message and every step Fin already tried. Human agents work from the exact same inbox, customer record, and conversation thread as Fin, so escalations pick up right where Fin left off.
Bring account recovery requests, ban appeals, and purchase questions from email, chat, in-app, and social into a single inbox, so no one pieces together a player's issue from three different tools.
See everything in one view in the inbox. Pull player and account data from the tools you already use alongside the conversation, so agents never have to switch tabs.
Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, connected to Salesforce, HubSpot, and more, so every answer draws on the same player and account data.
Gives you complete and total control
A wrong answer during a live event reaches your community in minutes, so accuracy and predictability are crucial. Configure Fin's tone, behavior, and escalation rules, test before go-live, and optimize performance — all in natural language and without engineering resources.
Train Fin to handle complex, multi-step queries like account recovery and refund requests following your exact rules every time.
Ensure every response is in line with your brand's voice and style, and set guidelines around your policies and escalation rules.
Test across thousands of scenarios before going live, roll out changes gradually, and evaluate every live conversation.
Get always-on visibility across every conversation, understand trends, and get AI-powered recommendations to continuously improve the player experience.
Security & compliance
Built with trust and reliability at the core
Intercom is built for the volume and volatility of live games, with enterprise-grade security you can rely on. Fin AI Agent supports 45+ languages across every channel, so a global player base gets the same answer in its own language. Intercom holds ISO/IEC 42001 and AIUC-1 certification for AI governance, evidence a risk and compliance committee can verify directly. Intercom works with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions. Host your data in the US, EU, or Australia depending on your residency requirements.
Transparent pricing
The Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.
FAQs
Fin is an AI Agent that resolves account recovery, ban appeals, technical issues, and purchase questions for game studios and gaming platforms. It resolves 76% of queries on average and works natively inside the Intercom helpdesk alongside your human team.
Fin investigates each player's account history and purchase record before answering, rather than giving a generic response. It resolves 76% of queries on average with real accuracy, including hacked accounts, penalty explanations, and missing in-game items.
Yes. Fin answers every conversation the moment it arrives, so a patch, an outage, or a mid-game incident doesn't turn into a queue. Underdog saw around 7,000 contacts in two days during a peak weekend and Fin handled them with an 80% deflection rate.
Fin hands the conversation to your team with the full case history attached, including every message and every step it already tried. Human agents work from the exact same inbox, player record, and conversation thread as Fin, so nothing gets lost between AI and humans.
Fin connects to hundreds of integrations out of the box, including Salesforce, HubSpot, Stripe, and Shopify. Human agents and Fin work from the same unified data platform, so every answer draws on the same player and account data instead of information scattered across separate tools.
Yes. You can configure Fin's tone, behavior, and escalation rules in natural language, without engineering resources. Test changes across thousands of scenarios before going live, roll them out gradually, and monitor every conversation with built-in evals and insights.
