Automate simple processes, speed up your workflows and offer proactive support
By Beth-Ann and 9 others10 authors69 articles
What is Automation?
Creating Custom Answers
Preview a Custom Answer
Multilingual Custom Answers
Train Custom Answers to provide more resolutions
Use Custom Answers to suggest answers as your customers type
Choose the next step for customers when a Custom Answer is presented
Let Fin follow up after Proactive Support messages or Workflows
Custom Answers reporting
Custom Answers Best Practices
How does Custom Answers work with assignment rules, SLAs & reports?
Import your conversation history for Custom Answers