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Go to Intercom
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Deutsch
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English
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Custom Actions & Objects
Custom Actions & Objects
Boost your bots effectiveness and resolve more customer questions automatically.
By Beth-Ann and 4 others
5 authors
18 articles
Custom Actions and Objects explained
5 great ways to use Custom Actions and Objects in bots
Getting started
Setting up a Custom Object
Setting up references with Custom Objects
Setting up a Custom Action
Setting up Custom Actions authentication
JSON objects and arrays supported for Custom Actions response mapping
Implementation
Using Custom Actions in Automation
How to use Custom Actions in the Inbox
Automate responses to customers when you’re offline
Use ticket attributes in Custom Actions
Using Custom Objects in Workflows
How to manage Custom Objects
View Custom Object data in the Inbox
Using Custom Actions side-by-side with Zendesk
How to create authentication with Zendesk for Custom Actions
How to create tickets in Zendesk from a conversation in Intercom with Custom Actions
Best practices
Custom Actions security and best practices
Common questions
Custom Actions and Objects FAQs