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Custom Actions & Objects

Custom Actions & Objects

Boost your bots effectiveness and resolve more customer questions automatically.

By Beth-Ann and 4 others5 authors18 articles

Custom Actions and Objects explained

5 great ways to use Custom Actions and Objects in bots

Getting started

Setting up a Custom Object

Setting up references with Custom Objects

Setting up a Custom Action

Setting up Custom Actions authentication

JSON objects and arrays supported for Custom Actions response mapping

Implementation

Using Custom Actions in Automation

How to use Custom Actions in the Inbox

Automate responses to customers when you’re offline

Use ticket attributes in Custom Actions

Using Custom Objects in Workflows

How to manage Custom Objects

View Custom Object data in the Inbox

Using Custom Actions side-by-side with Zendesk

How to create authentication with Zendesk for Custom Actions

How to create tickets in Zendesk from a conversation in Intercom with Custom Actions

Best practices

Custom Actions security and best practices

Common questions

Custom Actions and Objects FAQs