Skip to main content
Community
Academy
Developer Hub
Português do Brasil
English
Français
Deutsch
日本語
Español
English
Community
Academy
Developer Hub
Português do Brasil
English
Français
Deutsch
日本語
Español
English
Search for articles...
All Collections
Reports
Reports
Monitoring, analyzing and optimizing your support operation with real-time performance data.
By Beth-Ann and 9 others
10 authors
37 articles
Intercom reports explained
Reporting datasets
Reporting metrics & attributes
Holistic overview report
Report templates
Calls reporting
Conversation tags reporting
Conversations reporting
Customer satisfaction (CSAT) reporting
Effectiveness reporting
Fin AI Agent reporting
Copilot reporting
Responsiveness reporting
SLAs reporting
Team inbox performance reporting
Teammate performance reporting
Tickets reporting
Custom reports
Create a custom report
Custom report chart types and options
Troubleshooting custom reports
Conversation topics
Conversation topics report
Sharing, downloading & exporting
Report sharing and access controls
Export your conversations data
Export your tickets data
Reporting metrics for REST API and CSV exports
Legacy reports
Legacy reports explained
Articles report
Conversational support report
Customer engagement overview
Email deliverability report
Leads report
Workflows report
Sales report
FAQs
Reporting FAQs
How to use chart drill-in
How to use teammate filters in reports
How to use office hours in reporting
Understanding "per active hour" metrics in reporting
