Introducing the next generation Messenger, the only fully customizable Messenger that you can truly make your own. With a modern and flexible no-code design, you can align all your brand and business needs, while engaging customers in-context and driving action across their journey.

Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.

You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 5 new spaces you can add to your Messenger.

A redesigned Home screen that’s highly configurable and supports multiple use cases and apps.

The Home Space is most powerful when you customize it with apps, making it easy for customers to get what they need, without starting a conversation.

You can also build your own apps – whether that’s quick workflow hacks just for your own team, or apps for other Intercom customers to use too.

Messages is a dedicated space for conversation management. Both inbound and outbound conversations will live here.

Learn how to configure messages and control inbound conversations here.

The Tickets space makes it easy for customers to submit, view, and get updates on all of their tickets from one centralized place in the Messenger.

Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

Learn how to configure this here.

A simple feed of News, suitable for a variety of announcement types. Provide customers with in-context, persistent and discoverable product, event and company announcements directly in the Messenger.

Get started with News here.

Create a Checklist of tasks and give customers a clear path to success in your product with their own personalized Tasks Space in the Messenger.

In order to add the Tasks Space, you need to have Checklists enabled. Get started with Checklists here.

The Compact Messenger is a new, condensed shape of the Messenger that helps customers focus their attention and find information faster.

Learn how to configure the Compact Messenger instead.

The Messenger works beautifully in your mobile app too. Your customization preferences are carried over to provide a consistent and seamless customer journey on mobile. Learn how to set up the Messenger in your mobile app here.