Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat.

Every plan includes Intercom’s Fin AI Agent, Copilot, and some Proactive Support channels which are subject to additional usage charges.

You can also purchase the Proactive Support Plus add-on and Copilot unlimited usage with any plan.

No, all plans offer a yearly subscription and you can also choose to pay monthly on the Essential and Advanced plans. If you'd prefer to have a contract, this can be arranged with our Sales team.

You can choose your core plan, your number of seats, and if you want any add-ons. You can also choose whether to use Fin, Email, WhatsApp, Phone, and SMS. You cannot add something from one plan to another nor remove something from a plan.

All our plans require the purchase of only a single seat to get started. Unless you have a contracted subscription, all usage is pay-as-you-go and you only pay for what you use. So it's easy to get started and grow with us over time.

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Customers on pay monthly/yearly subscriptions can easily manage their plan, seats, and add-ons from their Intercom workspace. Customers on contracts need to contact their Account Manager to make a change.

To get access to Premier Support, Premier Onboarding, and Custom API rate limits, you'll need to talk to Sales and sign a contract.

A lite seat grants access to Proactive Support settings, but not the ability to create content or set it live (outbound messages and Series). A full seat is needed in order to create and manage Proactive Support content.

No, a lite seat can't use Copilot (included or unlimited usage).

We accept all major credit cards for online payment as well as Apple Pay / Google Pay. Invoices cannot be paid via debit cards, pre-paid card, PayPal or similar services.

Customers on a contract are given the option of ACH transfers and credit card payments. If you have a contracted subscription, your contract will show the agreed payment method e.g. credit card, ACH or wire transfer.

In addition to seats and add-ons, you only pay for what you use. See a pricing breakdown for usage-based channels and Fin AI Agent resolutions.

Yes, Intercom offers an Early Stage program for startups.

Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. We currently can't bill in any other currencies.

We will retry payment on invoices once every 7 days for a total of four times. If a payment fails four times in a row the account will then be frozen. In order to resume access on the account, payment will need to be made.

Payment can be made by following the link for payment on the invoice or under Settings > Subscription > Billing > Invoices using the Pay Now button.
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Once payment is made the account access will be resumed. You may have to hard refresh to see service resumed on your workspace.

No, we do not charge for messages sent in a workflow. Charges apply to bulk outbound messaging set up from the Outbound section of your workspace.

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to your chosen plan, as well as Proactive Support Plus and Copilot unlimited usage. After the free trial period, simply select a plan and add your credit card details to continue using Intercom.

No! You do not need to enter any payment details to start a free trial with Intercom and there are no setup fees. A card is only required to continue using Intercom after your free trial.

You will no longer be able to use Intercom until you choose your plan and provide a payment method or talk to our Sales team.

Yes, all customers can start a free trial of Fin AI Agent at any time (even after your initial 14-day trial of Intercom has ended). To start a free trial, head to AI & Automation > Fin AI Agent > Overview or talk to our team. You won't be charged for Fin usage or resolutions during the trial period.

You can request to trial Fin again—or extend your free trial period—by contacting us in the Messenger.

Intercom does not offer a free plan. However, there is an Early Stage program which provides a significant discount to eligible startups.

To qualify for the Early Stage program, startups must be up to $1M in funding, less than 2 years old, and have fewer than 5 employees. Additionally, they must not be current Intercom customers. The Early Stage program offers a 90% discount if approved. Learn more about the Early Stage program and how to apply.

Customers who sign a contract for their subscription are assigned an Account Manager at Intercom who helps handle their subscription. If you're not sure who your Intercom Account Manager is, reach out to us in the Messenger and request to 'Talk to a person' so we can put you in touch with them.

When you start your subscription, we’ll place a temporary hold on your credit card to ensure funds are available for your first invoice. The amount will be released immediately, and no money will actually leave your account—it's just a hold that will be removed.

Canceling your subscription will not delete any data. However, live content such as Proactive Support messages, Workflows, and your Help Center, will be automatically paused as soon as your subscription becomes inactive. Also, any teammate permissions will be reset.