Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s Fin AI Agent and some Proactive Support channels which are subject to additional usage charges. You can purchase the Proactive Support Plus add-on with any plan to access more channels.

Only our Expert plan requires signing an annual contract, other plans, add-ons and usage can be managed or canceled by you at any time. You can also choose to have the other plans on an annual contract if you prefer.

You can choose your core plan, your number of seats, and if you want any add-ons. You can also choose whether to use Fin, Email, WhatsApp, Phone, and SMS. You cannot add something from one plan to another nor remove something from a plan.

All our plans require the purchase of only a single seat to get started. Unless you have a contracted subscription, all usage is pay-as-you-go and you only pay for what you use. So it's easy to get started and grow with us over time.

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus add-on at any time. Customers on the Expert plan or on annual contracts need to contact us through the Messenger to make a change.

To get access to the Expert plan and Premier Support, Premier Onboarding, and Custom API rate limits, you'll need to talk to Sales and sign an annual contract.

A Lite seat grants access to Proactive Support settings, but not the ability to create content or set it live (outbound messages and Series). A Full seat is needed in order to create and manage Proactive Support content.

Intercom only accepts payment by credit card, the exception being customers with an annual plan. Customers paying for a full year of services up front are given the option of ACH transfers and credit card payments.

If you have a contracted subscription, your contract will show the agreed payment method e.g. credit card, ACH or wire transfer.

We accept all major credit cards for online payment. Invoices cannot be paid via debit cards, pre-paid card, PayPal or similar services.

In addition to Seats and Proactive Support Plus, you only pay for what you use. See a pricing breakdown for usage-based channels and Fin AI Agent resolutions.

Yes, Intercom offers an Early Stage program for startups.

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features included in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.

If you're interested in a free trial of the Expert plan, contact our Sales team through the Messenger.

No! You do not need to enter any payment details to start a free trial with Intercom and there are no setup fees. A card is only required to continue using Intercom after your free trial.

You will no longer be able to use Intercom until you provide a card payment method or talk to Sales.

Canceling your subscription will not delete any data. However, live content such as Proactive Support messages, Workflows, and your Help Center, will be automatically paused as soon as your subscription becomes inactive. Also, any teammate permissions will be reset.

Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.