Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s Fin AI Agent and some Proactive Support channels which are subject to additional usage charges. You can also purchase the Proactive Support Plus add-on and Fin AI Copilot unlimited usage with any plan.

No, both the Essential and Advanced plans offer a pay monthly or yearly subscription which you can select at checkout. Only our Expert plan requires signing a contract. You can also choose to have the other plans on a contract if you prefer.

You can choose your core plan, your number of seats, and if you want any add-ons. You can also choose whether to use Fin, Email, WhatsApp, Phone, and SMS. You cannot add something from one plan to another nor remove something from a plan.

All our plans require the purchase of only a single seat to get started. Unless you have a contracted subscription, all usage is pay-as-you-go and you only pay for what you use. So it's easy to get started and grow with us over time.

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Customers on pay monthly/yearly subscriptions can easily manage their plan, seats, and add-ons from their Intercom workspace. Customers on the Expert plan or on annual contracts need to contact us through the Messenger to make a change.

To get access to the Expert plan and Premier Support, Premier Onboarding, and Custom API rate limits, you'll need to talk to sales and sign a contract.

A lite seat grants access to Proactive Support settings, but not the ability to create content or set it live (outbound messages and Series). A full seat is needed in order to create and manage Proactive Support content.

No, a lite seat can't use Fin AI Copilot (included or unlimited usage).

We accept all major credit cards for online payment as well as Apple Pay / Google Pay. Invoices cannot be paid via debit cards, pre-paid card, PayPal or similar services.

Customers on a contract are given the option of ACH transfers and credit card payments. If you have a contracted subscription, your contract will show the agreed payment method e.g. credit card, ACH or wire transfer.

In addition to seats and add-ons, you only pay for what you use. See a pricing breakdown for usage-based channels and Fin AI Agent resolutions.

Yes, Intercom offers an Early Stage program for startups.

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features included in the Advanced plan as well as Proactive Support Plus and Fin AI Copilot unlimited usage. After the free trial period, simply add your credit card details to continue using Intercom.

If you're interested in a free trial of the Expert plan, contact our Sales team through the Messenger.

No! You do not need to enter any payment details to start a free trial with Intercom and there are no setup fees. A card is only required to continue using Intercom after your free trial.

You will no longer be able to use Intercom until you provide a payment method or talk to our Sales team.

Intercom does not offer a free plan. However, there is an Early Stage program which provides a significant discount to eligible startups.

To qualify for the Early Stage program, startups must be up to $1M in funding, less than 2 years old, and have fewer than 5 employees. Additionally, they must not be current Intercom customers. The Early Stage program offers a 90% discount if approved. Learn more about the Early Stage program and how to apply.

Canceling your subscription will not delete any data. However, live content such as Proactive Support messages, Workflows, and your Help Center, will be automatically paused as soon as your subscription becomes inactive. Also, any teammate permissions will be reset.

Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.