Get AI-powered customer service with every plan
Shared inboxFin AI AssistBasic automationFin AI ChatbotPublic help centerProactive supportTicketing systemUnlimited articlesShared inboxFin AI AssistSide conversationsPrivate help centerMultilingual help centerFin AI ChatbotTicketing systemPublic help centerUnlimited articlesWorkflows for advanced automationTeam inboxesFin AI SummarizeTickets portalProactive supportShared inboxFin AI AssistSide conversationsPrivate help centerMultilingual help centerWorkload managementReal-time dashboardFin AI ChatbotTicketing systemPublic help centerUnlimited articlesWorkflows for advanced automationMultibrand messengerTeam inboxesFin AI SummarizeTickets portalProactive supportMultiple help centersSingle sign-onProactive Support PlusUpgrade
Product toursMobile carouselsNews itemsIn-product messagesSurveysChecklistsPush notificationsSeries campaign builderGet AI-powered customer service with every planTry free for 14 days. No credit card required. | |||
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 Help DeskConnect your inbox, tickets, and help center into one central, AI-enhanced workspace. | |||
Shared inbox Manage conversations from a single, collaborative inbox. |  | | |
Inbox views Build custom filtered views to monitor conversations in real time. | | | |
Fin AI Assist Expand replies, rephrase answers, or change tone using AI. | | | |
Basic chatbots and automations Simple bots and automations for triaging conversations, qualifying leads, and gathering customer information. | | | |
Ticketing system Tickets optimized for team collaboration and real-time customer updates. | | | |
Public help center A web page for your customers to quickly and reliably find support content. | | | |
Unlimited articles & collections Publish an unlimited amount of articles and organize them by topic in collections. | | | |
Help center customization Customize the visual appearance of your help center to keep it looking on brand. | | | |
Multiple team inboxes Provide multiple inboxes per team from the same workspace. | | | |
Fin AI Summarize Summarize conversations in the inbox using AI. | | | |
Workflows for advanced automations Automatically assign, close, and prioritize conversations and tickets, and do more with our visual automation builder. | | | |
Multilingual help center Configure your help center to work in multiple languages, so you can provide self-service support in the languages your customers speak. | | | |
Workload management Assign the most critical conversations from various team inboxes to the most available and relevant teammate. | | ||
Multiple help centers Create separate knowledge bases for your different products or brands. | | ||
 AI ChatbotDramatically reduce your support volume with our breakthrough AI chatbot. | |||
Fin AI Chatbot Fin is a breakthrough AI chatbot that automatically answers customer questions. | |||
Fin AI Answers Fin automatically answers customer questions based on your support content. | | | |
Fin Custom Answers Create bespoke answers for Fin with rich media, external data (e.g. order history or billing data), and custom actions (e.g. writing to third-party systems). | | | |
Multiple content sources Power Fin with support content from your help center, any public and private URL, PDF documents, snippets, and more. | | | |
Content targeting Target Fin content to customers based on their plan, location, personas, and more. | | | |
Workflows for Fin Deploy complex automations that incorporate Fin when a customer takes action, e.g. handoff to/from Fin when a customer clicks an element on your pricing page or visits your help center outside business hours. | | | |
 Proactive SupportGive customers the support they need before they need it with in-context automated messages. | |||
1:1 direct messages Send one-off messages to specific customers. | | | |
Banner messages Highlight important information with persistent banners in your app or website. | | | |
Tooltips Highlight features with a label that draws attention to a specific area of your product. | | | |
Proactive Support PlusUpgrade Onboard, educate, and notify your customers with in-context, automated messages to cut support volume and keep customers happy. Product tours, checklists, surveys and more * | |||
 ChannelsDeliver conversational support where it works best for your customers. | |||
Live chat Support customers via live chat on the messenger (web, iOS, Android). | | | |
Inbound email Easily send, receive, and edit inbound customer emails from the inbox. | | | |
Social Integrate with Facebook and Instagram. | | | |
Email campaigns Create and send targeted emails to customers. | |||
SMS Send and receive SMS text messages from the inbox. | |||
WhatsApp Send and receive WhatsApp messages from the inbox. | |||
Phone Make every call count. Solve customer problems faster with phone calls, video calls, and screen sharing. All within Intercom. Phone calls, voice/video calls & screen sharing* | |||
 PlatformAll of your automation, conversations, tickets, customer data, and reporting working together seamlessly. | |||
Custom objects Bring in business-critical data to power automated workflows. | | | |
Custom events Track activity and changing data with custom events. | | | |
Pre-built reports Inbox comes with reports like conversations, customer satisfaction, and more. | | | |
Custom reports Create reports based on the conversation or ticket data that’s important to your business. | | | |
Custom roles Create custom roles to assign consistent permissions to your team. | | ||
SSO & identity management Log in to Intercom with SAML SSO using Okta, OneLogin, or another identity provider. | | ||
Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI chatbot and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can upgrade to Proactive Support Plus with any plan from $499/month (additional charges may apply, see below).
Learn more about Intercom pricing
Seats
Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.
Learn more about seat pricing
Lite Seats
Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans.
Learn more about Lite seats
We accept all major credit cards, ACH, checks, and wire transfer payments.
In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:
WhatsApp: WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. Learn more about WhatsApp pricing
SMS: SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. Learn more about SMS pricing
Emails and Email Campaigns: Inbound emails from your customers and responses to those emails are included as part of your plan without additional charge. Additionally, emails sent from the Inbox are without additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. Learn more about Email pricing
Fin Resolutions: Fin AI chatbot usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more about Fin AI chatbot pricing
Proactive Support Plus & Messages Sent: Purchasing the ‘Proactive Support Plus’ upgrade unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 3,000 messages sent every month (see below for how ‘messages sent’ is calculated). Any messages sent above 3,000 per month are at an additional cost and charged per ‘message sent.’ Learn more about Proactive Support Plus
Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products & features available in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.
If you’re interested in a free trial of the Expert plan, contact sales.
You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus upgrade at any time. Customers on the Expert plan or on annual contracts need to contact us to make a change.
To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats.
To change your plan, simply head to ‘Billing’ > ‘Subscriptions’
Fin is the identity of Intercom’s AI bot that is integrated across the Intercom platform. Fin is Intercom’s AI chatbot that automatically answers your customer’s questions in messenger (and across other supported channels), as well as an AI copilot in the help desk that helps your team work faster and smarter with features like AI Summarize and AI Assist.
Fin AI features in the help desk are available based on your plan. Fin AI chatbot is priced per resolution.
The ‘Proactive Support Plus’ upgrade is charged at a fixed monthly fee of $499. Purchasing the ‘Proactive Support Plus’ upgrade unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. This includes 3000 ‘messages sent’ every month. Any messages sent above 3000 per month are an additional cost and charged on the ‘messages sent’ metric. Learn more about Proactive Support Plus
‘Messages sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus upgrade. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.
‘Messages sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.
The baseline monthly fee for ‘Proactive Support Plus’ includes 3000 messages sent every month. Usage above this amount will be charged per unit (see additional usage question above).
For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘messages sent’ total for that billing month would be 4000. Since the first 3000 ‘messages sent’ are included each billing month, they are free. Only the additional 1000 messages sent’ would be billed as an additional charge.
Intercom offers an Early Stage program for startups. You can find more information and apply for this program on this page.
Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira