Get AI-first customer service with every plan

Try free for 14 days.No credit card required.

Essential$39per seat/mo

The customer support plan for individuals, startups, and small businesses.

Includes:

Recommended

Advanced$99per seat/mo

Powerful automation tools and AI features for growing support teams.

Includes:

Expert$139per seat/mo

Collaboration, security and reporting tools for large support teams.

Includes:

Proactive Support Plusfrom$99/mo
Addon

Get advanced in-app and outbound support, with our most sophisticated Proactive Support features. Plus unlimited use of customer engagement and automation tools.

Key features include:

Help Desk

Connect your inbox, tickets, and help center in one central, AI-enhanced workspace.

FeatureEssential PlanAdvanced PlanExpert Plan
Shared inbox
AvailableAvailableAvailable
Inbox views
AvailableAvailableAvailable
Basic chatbots and automations
AvailableAvailableAvailable
Fin AI Compose
AvailableAvailableAvailable
Ticketing system
AvailableAvailableAvailable
Public help center
AvailableAvailableAvailable
Unlimited articles & collections
AvailableAvailableAvailable
Help center customization
AvailableAvailableAvailable
Multiple team inboxes
Not AvailableAvailableAvailable
Workflows for advanced automations
Not AvailableAvailableAvailable
Fin AI Summarize
Not AvailableAvailableAvailable
Fin AI Autofill
Not AvailableAvailableAvailable
Multilingual help center
Not AvailableAvailableAvailable
Workload management
Not AvailableNot AvailableAvailable
Fin AI Compose (my tone of voice)
Not AvailableNot AvailableAvailable
Multiple help centers
Not AvailableNot AvailableAvailable
Help Desk

Fin AI Agent

Dramatically reduce your support volume with our breakthrough AI Agent.

FeatureEssential PlanAdvanced PlanExpert Plan
Fin AI Agent
Fin AI Answers
AvailableAvailableAvailable
Fin Custom Answers
AvailableAvailableAvailable
Multiple content sources
AvailableAvailableAvailable
Content targeting
AvailableAvailableAvailable
Workflows for Fin
Not AvailableAvailableAvailable
Fin AI Agent

Proactive Support

Give customers the support they need before they need it with in-context automated messages.

FeatureEssential PlanAdvanced PlanExpert Plan
Unlimited use
Chats
AvailableAvailableAvailable
Banner messages
AvailableAvailableAvailable
Tooltips
AvailableAvailableAvailable
Proactive Support

Proactive Support Plus

Add on

Advanced in-app and outbound support features

Add to any plan for $99/mo

PostsChecklistsProduct toursSurveysSeries and more...

Channels

Deliver conversational support where it works best for your customers.

FeatureEssential PlanAdvanced PlanExpert Plan
Unlimited use
Live chat
AvailableAvailableAvailable
Inbound email
AvailableAvailableAvailable
Social
Not AvailableAvailableAvailable
Billed on usage
Email campaigns
SMS
WhatsApp
PhonePhone calls, voice/video calls & screen sharing*
From $0.0035 per minute

Phone

FeatureEssential PlanAdvanced PlanExpert Plan
Local and toll-free numbers
AvailableAvailableAvailable
Inbound and outbound phone calls
AvailableAvailableAvailable
Messenger calls
AvailableAvailableAvailable
Messenger screen sharing
AvailableAvailableAvailable
Call basics
Integrated calls and conversations Inbox
AvailableAvailableAvailable
Voicemail
AvailableAvailableAvailable
Caller ID
AvailableAvailableAvailable
Customized greetings
AvailableAvailableAvailable
Mute, hold & transfer calls
AvailableAvailableAvailable
Recordings & transcripts
AvailableAvailableAvailable
Phone integrations
AvailableAvailableAvailable
Team routing
Not AvailableAvailableAvailable
IVR workflows
Call CSAT
Not AvailableAvailableAvailable
Sophisticated interactive voice response trees
Not AvailableAvailableAvailable
Forward to external number
Not AvailableAvailableAvailable
Request callback
Not AvailableAvailableAvailable
Call overflow
Not AvailableAvailableAvailable
Call workload management
Phone availability controls
AvailableAvailableAvailable
Call wrap-up time
AvailableAvailableAvailable
Call real-time monitoring
Real-time call team dashboard
Not AvailableNot AvailableAvailable
Real-time call agent dashboard
Not AvailableNot AvailableAvailable
Call live monitoring
Not AvailableNot AvailableComing Soon
Call barging
Not AvailableNot AvailableComing Soon
Call reporting
Standard call reports
AvailableAvailableAvailable
Custom call reports
Not AvailableNot AvailableAvailable
Channels

Platform

One central platform connecting everything together, from apps and automations to customer data and reporting.

FeatureEssential PlanAdvanced PlanExpert Plan
Custom objects
AvailableAvailableAvailable
Custom events
AvailableAvailableAvailable
Pre-built reports
AvailableAvailableAvailable
Custom reports
Not AvailableAvailableAvailable
Custom roles
Not AvailableNot AvailableAvailable
SSO & identity management
Not AvailableNot AvailableAvailable
Platform

Get an accurate price estimate and customize your plan

Calculate now

Trusted by over 25k customers

Angelo Livanos
Lightspeed
 
 
 
 
 
 
 
 
Hazel Maw
TravelPerk
 
 
Doreen Berard
MOO

Your questions, answered

Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI Agent and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may apply, see below).

Learn more about Intercom pricing

Full Seats

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Learn more about seat pricing

Lite Seats

Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.

Learn more about Lite seats

For customers who sign up and pay online, we accept all major credit cards.  To pay via ACH or wire, please contact our sales team.

Please note: Intercom is billed in United States Dollars (USD) only.

Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.

In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:

WhatsApp:

WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. Learn more about WhatsApp pricing

SMS:

SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. Learn more about SMS pricing

Emails and Email Campaigns:

Emails sent from the Inbox have no additional charge. Inbound emails from your customers and responses to those emails are included in your plan, with no additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. Learn more about Email pricing

Fin Resolutions:

Fin AI Agent usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more about Fin AI Agent pricing

Proactive Support Plus & Messages Sent:

Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 500 Messages Sent every month (see below for how ‘Messages Sent’ is calculated). Any messages sent above 500 per month are at an additional cost and charged per ‘Message Sent.’ Learn more about Proactive Support Plus

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products & features available in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.

If you’re interested in a free trial of the Expert plan, contact sales.

You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus add-on at any time. Customers on the Expert plan or on annual contracts need to contact us to make a change.

To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats.

If you have the Advanced or Expert plan, you can also swap a teammate's full Seat for a free Lite Seat. To change your plan, simply head to ‘Billing’ > ‘Subscriptions’

Learn more about changing or canceling your plans

Fin is the identity of Intercom’s AI agent that is integrated across the Intercom platform. Fin is Intercom’s AI Agent that automatically answers your customer’s questions in the messenger (and across other supported channels), as well as an AI copilot in the help desk that helps your team work faster and smarter with features like AI Summarize and AI Assist.

Fin AI features in the help desk are available based on your plan. Fin AI Agent is priced per resolution.

Learn more about Fin

The ‘Proactive Support Plus’ add-on is charged at a fixed monthly fee of $99. Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. This includes 500 ‘Messages Sent’ every month. Any Messages Sent above 500 per month are an additional cost and charged on the ‘Messages Sent’ metric. Learn more about Proactive Support Plus

‘Messages Sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.

‘Messages Sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.

The baseline monthly fee for ‘Proactive Support Plus’ includes 500 Messages Sent every month. Usage above this amount will be charged per unit (see additional usage question above).

For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘Messages Sent’ total for that billing month would be 4000. Since the first 500 ‘Messages Sent’ are included each billing month, they are free. Only the additional 3500 Messages Sent’ would be billed as an additional charge.

Learn more about ‘Messages Sent’

Intercom offers an Early Stage program for eligible startups. You can find more information and apply for this program on this page.

Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira

Learn more about apps and integrations

Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI Agent and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may apply, see below).

Learn more about Intercom pricing

Full Seats

Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

Learn more about seat pricing

Lite Seats

Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.

Learn more about Lite seats