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Great customer relationships start here

Get the #1 Business Messenger and start delivering personalized experiences at every stage of the customer journey.
Looking for an all-in-one messenger solution?
Looking for a specific solution?
  • Essential
    Win customers with chat and messages
    from $87/mo
    from $87/mo

    What's included:

    • Chat with customers using your Business Messenger
    • Use customer data for targeting and insights
    • Track the value of Intercom with our robust reporting
    • Manage all your customer email and chat from one place
    • Send targeted messages — emails, chats, and push notifications — on your site or in your product
    • Integrate with Stripe, Hubspot, Shopify, Google, and more
    • Track and analyze user information and behavior in your product
  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features
    • Customize your chat workflows with rules and automations
    • Create multi-channel campaigns with Series, our visual campaign builder
    • Control who can chat with you (and when)
    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
  • Premium
    Scale your conversational impact
    Custom pricing

    What's included:

    • All the Essential and Pro plan features
    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
    • Get actionable reports on team performance and revenue
    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
    • Convert target prospects with account-based marketing campaigns
    • Support multiple brands in the Messenger
    • Set, track, and see reports on internal or external SLAs
    • Create custom roles with corresponding permissions
    • See message version history to optimize your messages over time
    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
  • Recommended add-ons

    Custom Bots

    from  $99/mo

    Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.

    See details
    • Point-and-click bot builder
    • Quick start templates
    • Bot performance reports
    • Multiple app integrations to increase self-service

    Product Tours

    from  $119/mo

    Onboard customers and highlight new features with guided, adoption-driving tours.

    See details
    • Get 7x more customer engagement than email
    • Deliver targeted, personalized experiences
    • Build tours in minutes, code-free

    Resolution Bot

    from  $99/mo

    A chat bot that intelligently answers common questions so your team doesn't have to.

    See details
    • Deliver precise, accurate answers, 24/7
    • Improve your customer response time by 44%
    • Free up your team to focus on more productive work

    Help Center Articles

    from  $49/mo

    Publish articles to a knowledge base to provide your customers with self-service support.

    See details
    • Automatically suggest articles to customers
    • Report on searches, views, and user feedback
    • Import content from existing help center
  • Essential
    Chat with leads on your website
    from $87/mo
    from $87/mo

    What's included:

    • Capture leads on your website with live chat
    • Engage the right visitors by targeting automatically based on their behaviors
    • Get reports on leads captured, response times, and more
    • Integrate with Stripe, Hubspot, Shopify, Google, and more
  • Chosen by 53% of businesses
    Pro
    Boost your efficiency with bots and automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features
    • Automatically qualify leads when they start conversations
    • Route leads to the right sales reps based on rules
    • A/B test messages you send to optimize performance
    • Set permissions for who can create new messages, assign conversations, and more
    • Integrate with Salesforce, Zendesk, Github, and more
  • Premium
    Scale chat for bigger teams and get revenue reports
    Custom pricing

    What's included:

    • All the Essential and Pro plan features
    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
    • Report on key revenue metrics overall, by team and each sales rep
    • Close bigger deals by creating tailored experiences for target accounts with ABM
    • Use SLAs, chat limits, and advanced routing to accelerate response times
    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
    • Support multiple brands in the Messenger
    • Create custom roles with corresponding permissions
    • See message version history to optimize your messages over time
  • Recommended add-on

    Custom Bots

    from  $99/mo

    Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.

    See details
    • Point-and-click bot builder
    • Quick start templates
    • Bot performance reports
    • Multiple app integrations to increase self-service
  • Essential
    Target your outbound messages
    from $49/mo
    from $49/mo

    What's included:

    • Trigger messages — emails, chats, and push notifications — based on your users and their behavior
    • Measure performance
  • Chosen by 53% of businesses
    Pro
    Build campaigns with automated logic
    from $75/mo
    from $75/mo

    What's included:

    • All the Essential plan features
    • Create multi-channel campaigns with Series, our visual campaign builder
    • Control who can chat with you (and when)
    • Integrate with Salesforce, Mailchimp, Github, and more
    • Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages
  • Premium
    Create and test customized onboarding experiences
    Custom pricing

    What's included:

    • All the Essential and Pro plan features
    • Optimize your messages with advanced A/B testing
    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
    • Set custom rate limits for Intercom APIs
    • Convert target prospects with account-based marketing campaigns
    • Support multiple brands in the Messenger
    • Create custom roles with corresponding permissions
    • See message version history to optimize your messages over time
    • Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages
  • Recommended add-on

    Product Tours

    from  $119/mo

    Onboard customers and highlight new features with guided, adoption-driving tours.

    See details
    • Get 7x more customer engagement than email
    • Deliver targeted, personalized experiences
    • Build tours in minutes, code-free
  • Essential
    Support customers on multiple channels
    from $38/mo
    from $38/mo

    What's included:

    • Offer customers live chat support on your site or in your product
    • See customer information from your databases while you chat
    • Coordinate across your team with assignments, internal notes, and saved replies
    • Get reports to track volume, response times, and team performance
    • Connect your tech stack with apps for Stripe, Trello, Jira and more
  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $78/mo
    from $78/mo

    What's included:

    • All the Essential plan features
    • Automatically assign and prioritize inbound conversations
    • Respond directly to Facebook and Twitter messages
    • Manage service quality with customer satisfaction surveys
    • Streamline workflows with 250+ apps, like Salesforce, Zendesk, and Github
    • Proactively support your mobile app users with Mobile Carousels
  • Premium
    Access advanced workflows and concierge services
    Custom pricing

    What's included:

    • All the Essential and Pro plan features
    • Set, track, and see reports on internal or external SLAs
    • Support multiple brands in the Messenger
    • Control inbound volume with chat limits and advanced routing
    • Manage complex questions efficiently with ticketing workflows
    • Customize chat and emails by disabling gifs and attachments
    • Create custom roles with corresponding permissions
    • Get priority support, dedicated success team, and access to tech engineers
    • Proactively support your mobile app users with Mobile Carousels
  • Recommended add-ons

    Resolution Bot

    from  $99/mo

    A chat bot that intelligently answers common questions so your team doesn't have to.

    See details
    • Deliver precise, accurate answers, 24/7
    • Improve your customer response time by 44%
    • Free up your team to focus on more productive work

    Custom Bots

    from  $99/mo

    Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.

    See details
    • Point-and-click bot builder
    • Quick start templates
    • Bot performance reports
    • Multiple app integrations to increase self-service

    Help Center Articles - Essential

    from  $49/mo

    Publish articles to a knowledge base to provide your customers with self-service support.

    See details
    • Automatically suggest articles to customers
    • Report on searches, views, and user feedback
    • Import content from existing help center

    Help Center Articles - Pro

    from  $99/mo

    Help your different audiences quickly find answers with a tailored knowledge base.

    See details
    • Control who sees your help content
    • Support customers in 38 languages
    • Reference and add articles in conversations
  • Essential
    Win customers with chat and messages
    from $87/mo
    from $87/mo

    What's included:

    • Chat with customers using your Business Messenger
    • Use customer data for targeting and insights
    • Track the value of Intercom with our robust reporting
    • Manage all your customer email and chat from one place
    • Send targeted messages — emails, chats, and push notifications — on your site or in your product
    • Integrate with Stripe, Hubspot, Shopify, Google, and more
    • Track and analyze user information and behavior in your product
  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features
    • Customize your chat workflows with rules and automations
    • Create multi-channel campaigns with Series, our visual campaign builder
    • Control who can chat with you (and when)
    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
  • Premium
    Scale your conversational impact
    Custom pricing

    What's included:

    • All the Essential and Pro plan features
    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
    • Get actionable reports on team performance and revenue
    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
    • Convert target prospects with account-based marketing campaigns
    • Support multiple brands in the Messenger
    • Set, track, and see reports on internal or external SLAs
    • Create custom roles with corresponding permissions
    • See message version history to optimize your messages over time
    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
  • Recommended add-ons

    Custom Bots

    from  $99/mo

    Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.

    See details
    • Point-and-click bot builder
    • Quick start templates
    • Bot performance reports
    • Multiple app integrations to increase self-service

    Product Tours

    from  $119/mo

    Onboard customers and highlight new features with guided, adoption-driving tours.

    See details
    • Get 7x more customer engagement than email
    • Deliver targeted, personalized experiences
    • Build tours in minutes, code-free

    Resolution Bot

    from  $99/mo

    A chat bot that intelligently answers common questions so your team doesn't have to.

    See details
    • Deliver precise, accurate answers, 24/7
    • Improve your customer response time by 44%
    • Free up your team to focus on more productive work

    Help Center Articles

    from  $49/mo

    Publish articles to a knowledge base to provide your customers with self-service support.

    See details
    • Automatically suggest articles to customers
    • Report on searches, views, and user feedback
    • Import content from existing help center

    With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.

    Yvonne Chen, VP of Marketing