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Resolve 50% of your support questions. Instantly.

Meet Fin
A breakthrough AI bot powered by OpenAI. Using advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
Free trial

Dramatically reduce your support volume

Fin uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
  • Deflection Rate
    Up to
  • Resolution Rate
    Up to
  • 2.

    An AI chatbot you can trust

  • Trustworthy

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

  • Transparent

    Fin conversations in the inbox lets your team easily monitor all of Fin’s responses.

  • Control when you want it

    Custom Answers allow you to create bespoke answers to your most important questions, and Fin will prioritize them over its AI Answers.

  • Human when you need it

    Fin can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.

  • 3.

    Activate in minutes

  • Instant answers from
    multiple sources

    From Intercom articles, Zendesk help center, or any public URL, Fin can ingest content from multiple sources at once.

  • Just point it at your content and turn it on

    Fin starts answering customer questions immediately. No training, no configuration, no new bot paths.

  • Fin gets smarter
    over time

    As your support content gets better, Fin does too—along with its resolution rates.

  • 4.

    Any language, anywhere, any time

  • Conversational

    A true natural language bot, Fin can understand complex queries, ask clarifying questions, and fully converse with your customers.

  • Multilingual
    Coming soon

    Fin will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports.

  • Omnichannel

    Fin can effortlessly keep conversations going wherever your customers are—Intercom messenger, WhatsApp, SMS, and more.

  • All the features you need and more

  • Powered by your support content
    • Intercom articles
    • Zendesk help center
    • Conversation dataComing soon
    • Any public URL
    • Multiple sources
    • Multiple public URLs
    • Automated content sync
    • Manual content sync
    • No training, no configuration
  • Intelligent controls
    • Preview Fin before setting live
    • Custom Answers for important questions
    • Configure multiple Fin AI bots
    • Inbox view for Fin conversations
    • Rules and audience targeting
    • Resolution limits with notificationsComing soon
    • Handoff to support teams
    • Handoff to other bots
    • Handoff to Zendesk or Freshdesk
  • Conversational by design
    • Powered by OpenAI
    • Holds complete conversations
    • Asks clarifying questions
    • MultilingualComing soon
  • Measurement and reporting
    • Usage metrics
    • Performance/ROI metrics
    • Custom reporting
    • CSV downloadComing soon
    • Plug into third-party dashboardsComing soon
    • Article-level metricsComing soon
    • Content scoreComing soon
  • Built for scale
    • Web, mobile, and app ready
    • Integrate with over 400 apps
    • Intercom messenger
    • WhatsApp
    • SMS
    • Facebook
    • Instagram
    • EmailComing soon
  • Fully customizable
    • Rename Fin
    • Personalize Fin messenger
    • Customize Fin icon
  • 99¢ per Resolution

    Pay when Fin achieves the outcome you and your customers care about most—resolved conversations.