Four reasons Fin changes everything
Dramatically reduce your support volume

An AI bot you can trust
Trustworthy
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
Transparent
Fin Conversations in Inbox lets your team easily monitor all of Fin’s responses.

Control when you want it
Custom Answers allow you to create bespoke answers to your most important questions, and Fin will prioritize them over its AI Answers.

Human when you need it
Fin can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.
Activate in minutes

multiple sources
From Intercom Articles, Zendesk Help Center, or any public URL, Fin can ingest content from multiple sources at once.
Fin starts answering customer questions immediately. No training, no configuration, no new bot paths.
over time
As your support content gets better, Fin does too—along with its resolution rates.
Any language, anywhere, any time
A true natural language bot, Fin can understand complex queries, ask clarifying questions, and fully converse with your customers.
Fin will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports.
Fin can effortlessly keep conversations going wherever your customers are—Intercom Messenger, WhatsApp, SMS, and more.
All the features you need and more
- Intercom Articles
- Zendesk Help Center
- ConversationdataComing soon
- Any public URL
- Multiple sources
- Multiple publicURLsComing soon
- Automated content sync
- Manual content sync
- No training, no configuration
- Preview Fin before setting live
- Custom Answers for important questions
- Configure multiple Fin AI bots
- Inbox view for Fin conversations
- Rules and audience targeting
- Resolution limits with notifications
- Handoff to support teams
- Handoff to other bots
- Handoff to Zendesk or Freshdesk
- Powered by GPT-4
- Holds complete conversations
- Asks clarifying questions
- Multilingual Coming soon
- Usage metrics
- Performance/ROI metrics
- CSVdownloadComing soon
- Plug into third-partydashboardsComing soon
- ImprovedreportingComing soon
- Article-level metricsComing soon
- ContentscoreComing soon
- Web, mobile, and app ready
- Integrate with over 400 apps
- Intercom Messenger
- WhatsApp
- SMS
- Facebook
- Instagram
- Email Coming soon
- Rename Fin
- Personalize Fin Messenger
- Customize Fin icon
Fin has really exceeded our expectations. Within the first week of testing, our automated resolution rate increased from 18% to 29%. We thought maybe we'd see a three or four point change, but an 11 point increase is amazing!”