Fin can handle your entire frontline support.Scale your support and free yourteam for higher impact work.
Fin can handle your entire frontline support.Scale your support and free yourteam for higher impact work.
The only AI agent with
human capabilities
The only AI agent with
human capabilities
Use Fin with Intercom or your existing platform—no migration required
Get the best AI agent on the only AI-first platform
Intercom’s complete AI-first customer service platform is powered by a single connected system, where all your content and data can be managed in one place. The more issues you resolve, the smarter the system gets, and the higher quality service Fin provides.
Fin on Intercom delivers the best customer experience
- Works natively on Intercom—no integration required
- Handles emails, live chat, SMS, and social
- Delivers high-quality, accurate answers instantly
- Hands off to your human agents directly in the Inbox
- Manage all the data and content Fin uses in the same place
- Create powerful drag-and-drop automations with Workflows
G2 REVIEWS
It's official: Fin is the best AI agent on the marketIn G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
G2's AI Agent score
Performance
Performance beyond what's humanly possible
Customer queries resolved by Fin since March 2023:
8,750,000
Fin was the first AI agent in customer service, and its record speaks for itself.
Fin resolution rate distribution
Intercom customers using Fin see unparalleled resolution rate performance.
Fin average resolution rate
56%
Fin resolves more questions, more accurately than any other AI agent.
Fin Average Resolution Rate over time
Intercom’s AI group runs hundreds of experiments to consistently improve Fin’s resolution rate—meaning you will always get the very best performance.Guides
The AI agent buyer’s guide: How to make the right choice for your support needs
A comprehensive guide that will help you evaluate different models to choose the right agent.
Read
Intercom vs Zendesk: Two AI agents put to the test
When we put Fin head-to-head against Zendesk’s AI agent, the difference isn’t just noticeable – it’s remarkable.
Read
The first 90 days with AI: A 4-step guide to get you started
This 90-day plan will help you successfully implement, and make the most of AI right away.
Read
Transform fintech customer service with Fin
Boost trust, manage risk and scale securely with an AI agent built for financial services.
Read
Customer Stories
“The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate.”
73%
Reduction in close time
42%
AI Resolution Rate
1 / 3
Sam FordeMerchant Support Manager at Zapiet
Fin AI Agent on your existing help desk
per resolution
Works with Zendesk, Salesforce and more.
View pricingFin AI Agent + Intercom's Customer Service Platform
per month
+ $0.99 per resolution with a 14 day free-trial.
View pricing
Thousands of businesses have already seen transformational results