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Resolve 50% of your support questions. Instantly.

Meet Fin
A breakthrough AI bot powered by GPT-4, OpenAI's most advanced AI model. Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
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Try Fin now with your own support content
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Four reasons Fin changes everything

  • 1.
    Dramatically reduce your support volume
  • 2.
    An AI bot you
    can trust
  • 3.
    Activate in
    minutes
  • 4.
    Any language, anywhere, any time
    • 1.

    Dramatically reduce your support volume

    Fin uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
  • Deflection Rate
    Up to
    60
    %
  • Resolution Rate
    Up to
    50
    %
    • 2.

    An AI bot you can trust

  • Trustworthy

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

  • Transparent

    Fin Conversations in Inbox lets your team easily monitor all of Fin’s responses.

  • Control when you want it

    Custom Answers allow you to create bespoke answers to your most important questions, and Fin will prioritize them over its AI Answers.

  • Human when you need it

    Fin can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.

    • 3.

    Activate in minutes

  • Instant answers from
    multiple sources

    From Intercom Articles, Zendesk Help Center, or any public URL, Fin can ingest content from multiple sources at once.

  • Just point it at your content and turn it on

    Fin starts answering customer questions immediately. No training, no configuration, no new bot paths.

  • Fin gets smarter
    over time

    As your support content gets better, Fin does too—along with its resolution rates.

    • 4.

    Any language, anywhere, any time

  • Conversational

    A true natural language bot, Fin can understand complex queries, ask clarifying questions, and fully converse with your customers.

  • Multilingual
    Coming soon

    Fin will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports.

  • Omnichannel

    Fin can effortlessly keep conversations going wherever your customers are—Intercom Messenger, WhatsApp, SMS, and more.

    • All the features you need and more

  • Powered by your support content
    • Intercom Articles
    • Zendesk Help Center
    • ConversationdataComing soon
    • Any public URL
    • Multiple sources
    • Multiple publicURLsComing soon
    • Automated content sync
    • Manual content sync
    • No training, no configuration
  • Intelligent controls
    • Preview Fin before setting live
    • Custom Answers for important questions
    • Configure multiple Fin AI bots
    • Inbox view for Fin conversations
    • Rules and audience targeting
    • Resolution limits with notifications
    • Handoff to support teams
    • Handoff to other bots
    • Handoff to Zendesk or Freshdesk
  • Conversational by design
    • Powered by GPT-4
    • Holds complete conversations
    • Asks clarifying questions
    • Multilingual Coming soon
  • Measurement and Reporting
    • Usage metrics
    • Performance/ROI metrics
    • CSVdownloadComing soon
    • Plug into third-partydashboardsComing soon
    • ImprovedreportingComing soon
    • Article-level metricsComing soon
    • ContentscoreComing soon
  • Built for scale
    • Web, mobile, and app ready
    • Integrate with over 400 apps
    • Intercom Messenger
    • WhatsApp
    • SMS
    • Facebook
    • Instagram
    • Email Coming soon
  • Fully customizable
    • Rename Fin
    • Personalize Fin Messenger
    • Customize Fin icon
    • Fin has really exceeded our expectations. Within the first week of testing, our automated resolution rate increased from 18% to 29%. We thought maybe we'd see a three or four point change, but an 11 point increase is amazing!”
    Silvestras ArmonaitisCustomer Support Shift Lead at MailerLite
    Try Fin with your own support content now
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