The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 13, 2019 5 min

The secret to scaling product announcements: a changelog

Creating a changelog

Published Feb 12, 2019 1 min

Why SaaS growth isn’t just about acquiring new customers

Why SaaS growth isn’t just about acquiring new customers

Published Feb 11, 2019 4 min

Stars in their eyes – why we changed our emoji ratings

Published Feb 8, 2019 4 min

Karen Peacock on driving business success

Karen Peacock on driving business success

Published Feb 7, 2019 30 min

Coda’s Shishir Mehrotra on rethinking docs from scratch

Published Feb 7, 2019 1 min

Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom

Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom

Published Feb 6, 2019 9 min

How to evolve product launches as you grow

Scaling product launches

Published Feb 5, 2019 13 min

8 steps to create your winning sales strategy, according to industry leaders

8 steps to craft a winning sales strategy

Published Feb 4, 2019 5 min

Pleased to meet you: Tips for managing an established team

Taking over a team

Published Feb 1, 2019 7 min

Onboarding for business: How to help groups of users find success