Engineering 5 min read
Passing the GDPR test; or how we learned to stop worrying and love the EU
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 5 min read
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on…
Sales 31 min listen
To build a great business, your customers must feel the pain of the problem your product is trying to solve. That means selling only to prospects you truly believe you can help.
News & Updates 4 min read
We all like to think we’re the drivers of our own life. We intuitively feel that we are choosing the…
Engineering 5 min read
Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. After…
AI & Automation 3 min read
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
Product & Design 27 min watch
This week I gave a talk at The Next Web on the importance of your product strategy when scaling a…
Customer Engagement 26 min listen
As the Head of Growth Marketing at Clearbit, and previously a co-founder and CEO of more than a few startups…
Product & Design 6 min read
In today’s data-driven world, the idea of using research to build great tech companies has gone from being buzzworthy to…
News & Updates 2 min read
Today we’re launching our latest print and audiobook – Intercom on Marketing. Published in a digital format back in January,…