The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 16, 2018 8 min

So you want to build a brand? Here’s what you need to understand

Building a strong brand doesn't happen overnight. It requires working consciously on the three pillars that constitute a brand: values, voice, and visual identity.

Stewart Scott-Curran

Published Apr 13, 2018 6 min

The 5 insights understood by all great SaaS sales reps

Published Apr 12, 2018 24 min

Dribbble CEO Zack Onisko on building a business around community

Published Apr 9, 2018 5 min

How to master competitive selling in a crowded marketplace

Published Apr 6, 2018 6 min

All walk and no talk? How to grow your product’s voice

Published Apr 5, 2018 31 min

Gina Gotthilf on growing Duolingo to 200 million users

Published Apr 4, 2018 4 min

Respect the inbox: How to improve customer communication

Published Apr 3, 2018 4 min

How live chat can warm up your cold outbound leads

Published Apr 2, 2018 5 min

Don’t let fear of feedback undermine your technical design

Published Mar 30, 2018 5 min