The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 27, 2018 6 min

How we fixed our on call process to avoid engineer burnout

Engineering OnCall team at Intercom

Published Apr 26, 2018 30 min

Nir Eyal on designing healthy habits – and the psychology behind them

Published Apr 25, 2018 8 min

Product thinking: behind our new Messenger home screen

Published Apr 24, 2018 7 min

A new dawn for the business messenger

Published Apr 23, 2018 7 min

Why your privacy ecosystem is crucial in the age of GDPR

privacy ecosystem in the age of gdpr

Published Apr 20, 2018 6 min

Is it time to update your engineering processes?

Published Apr 19, 2018 31 min

Intercom’s Rich Archbold on how to run less software

Published Apr 18, 2018 57 min

10 core principles for starting up

Published Apr 17, 2018 4 min

Write the perfect sales message with these 7 rules

Published Apr 16, 2018 8 min

So you want to build a brand? Here’s what you need to understand