The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 14, 2018 10 min

How to run a successful beta in 7 steps

Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally running my first one, I was surprised to find very little information online that could help…

Nicholas Sainsbury

Published Mar 12, 2018 7 min

Navigating the complexity of change aversion

Published Mar 9, 2018 5 min

Understanding your customers with live chat

Published Mar 8, 2018 28 min

Empire Selling’s Dan Swift on using social media to drive sales leads

Published Mar 7, 2018 10 min

What cities can teach us about building platforms

Published Mar 6, 2018 7 min

How we run project retrospectives at Intercom

Published Mar 5, 2018 5 min

Need for speed: how to address leads faster with live chat

Published Mar 2, 2018 8 min

Marketing doesn’t stop when you’ve acquired a customer

Published Mar 1, 2018 31 min

GitHub’s Joel Califa on keeping sight of your users

Published Feb 28, 2018 5 min