Engineering 6 min read
Successful employee onboarding should focus on culture
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Product & Design 3 min read
A few years ago I came out of a meeting with my product manager where we talked about the next…
News & Updates 2 min read
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…
Customer Engagement 31 min listen
That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and…
News & Updates 1 min read
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given…
Engineering 10 min read
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
Customer Engagement 4 min read
Not all your visitors are the same size or shape, and not everyone will respond to the same greeting –…
Product & Design 30 min listen
Eventually, they’ll have to start being deliberate about growth to make sure new signups actually stick around – and that…
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…