The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 15, 2017 7 min

Send the perfect message with the five Ws

Published Sep 13, 2017 9 min

Searches, notifications & emoji: What data reveals about people

Published Sep 12, 2017 5 min

Breaking the curse of knowledge in your writing

Published Sep 11, 2017 6 min

The power of payback periods in online advertising

Published Sep 8, 2017 5 min

What to do if your messaging becomes unmanageable

Published Sep 7, 2017 28 min

Intercom’s Emmet Connolly on design systems

Published Sep 6, 2017 14 min

Striking the right balance between speed and safety

Published Sep 5, 2017 8 min

Why you should ‘read’ a product like a book

Published Sep 3, 2017 6 min

The difference between good and great engineers

Published Aug 31, 2017 33 min

Atlassian’s Dom Price on scaling team culture