Customer Service 10 min read
How to bolster customer onboarding with video
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 10 min read
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The…
Product & Design 29 min listen
James is the founder of the Sequoia Creative Lab. There, he and his team apply story-driven design to products and…
Customer Service 7 min read
Having worked in retail, car rental, a call center, and now at Intercom as a Customer Support Representative, I’ve had…
Product & Design 4 min read
Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce that tension…
Product & Design 29 min listen
How are customers using the product? Are they finding value in it? What story do those insights tell us about…
Product & Design 9 min read
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…
News & Updates 1 min watch
The events team at Intercom began this year with the goal of creating a series of events that was a…
Engineering 6 min read
In the not too distant past, a career in engineering was relatively straightforward. You studied one or more particular languages,…
Product & Design 5 min read
Bad product decisions come with the label “just this once, just for that customer.” Building one-off workarounds or features for…