The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 31, 2024 3 min

How AI is unlocking more meaningful work for customer service teams

How AI is unlocking more meaningful work for customer service teams

Published May 30, 2024 27 min

Intercom on Product: Making the jump from B2C to B2B product management

Intercom on Product

Published May 28, 2024 4 min

Response Time: Vol. 27

Response Time: Vol. 27 blog hero image

Published May 24, 2024 1 min

Prepare your internal knowledge content for AI

Internal knowledge content

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era

Ruth O'Brien and Declan Ivory The Ticket Podcast

Published May 23, 2024 3 min

How AI makes support work more meaningful

How AI makes support work more meaningful

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Intercom's Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez

Published May 15, 2024 7 min

B2B vs B2C product management: How different are they really?

B2B vs B2C Product Management

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published May 13, 2024 4 min

Response Time: Vol. 26