The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 13, 2024 15 min

Defining customer support in 2025: Why it’s key to your long-term success

What is customer support_ Defining customer support in 2023

Published Feb 8, 2024 27 min

Intercom on Product: How to design standout products in an AI world

A new age of UX: Evolving your design approach for AI products

Published Feb 6, 2024 3 min

What I’ve discovered implementing an AI-driven customer service strategy

Declan Ivory lessons blog hero

Published Feb 6, 2024 3 min

Response Time: Vol. 21

Response Time Vol. 21 blog hero image

Published Feb 2, 2024 6 min

10 engineering lessons from 6 years at Intercom

Published Feb 1, 2024 27 min

Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024

Intercom CS Trends Report 2024

Published Jan 31, 2024 5 min

Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

Announcing two fresh newsletters_ The Ticket and Intercom on Product

Published Jan 18, 2024 55 min

Intercom on Product: Riding the AI wave in 2024

Intercom on Product with Des Traynor, Paul Adams and Emmet Connolly

Published Jan 17, 2024 16 min

A new age of UX: Evolving your design approach for AI products

Designing for machine learning molly mahar post

Published Jan 16, 2024 2 min

Welcoming our new President, Archana Agrawal