The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 22, 2024 30 min

The Ticket: Understanding the changing economics of customer service in the age of AI

Published Feb 21, 2024 6 min

Five key takeaways about AI product management

AI Product Management

Published Feb 20, 2024 3 min

Want to keep your customers? AI can help

"Want to keep your customers? AI can help" blog hero image

Published Feb 19, 2024 5 min

Response Time: Vol. 22

Response Time vol. 22 blog hero image

Published Feb 15, 2024 27 min

The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers

Published Feb 14, 2024 3 min

Our AI agent Fin now supports your customers in 45 languages

Fin Multilingual Hero

Published Feb 13, 2024 15 min

Defining customer support in 2025: Why it’s key to your long-term success

What is customer support_ Defining customer support in 2023

Published Feb 8, 2024 27 min

Intercom on Product: How to design standout products in an AI world

A new age of UX: Evolving your design approach for AI products

Published Feb 6, 2024 3 min

What I’ve discovered implementing an AI-driven customer service strategy

Declan Ivory lessons blog hero

Published Feb 6, 2024 3 min

Response Time: Vol. 21

Response Time Vol. 21 blog hero image